SUBLIME LUXURY TRAVEL

Nestled amongst the cameras and lights of Pinewood Studios is Sublime Travel, a bespoke tour operating company with a big heart. Sublime Travel is built on a foundation of solid travel expertise and passion, the company is led by two Directors, both with a heartfelt love of travel and 45 years of experience in the industry.

We’ve sampled at first hand many of the hotels we feature and we’re confident that our portfolio of world class properties will fulfil the levels of luxury and service expected by our clients, many of whom are high profile personalities from the demanding media worlds of T.V., Stage and Sport.

From Uma Paro clinging to the spiritual peaks of the Himalayas, to the One&Only Reethi Rah reflecting in the azure waters of the Indian Ocean, from the Viceroy surrounded by the lush jungles of Ubud, Bali, to the Qasr Al Sarab with its majestic views of the awesome Arabian desert, we’re sure that by browsing this website you’ll find something or somewhere that will excite your mind, stimulate a yearning to be in different surroundings, surroundings that will truly overwhelm the senses.

This is our goal, this is our mission, this is what we passionately strive to attain each and every day.

We hope you enjoy what we’ve put together…

LUXURY HOTELS OF THE MONTH

Annabelle

Spring 2019 sees Annabelle Cyprus open its doors to reveal the completion of its €11 million transformation. Taking place over the past two years, this is the biggest renovation in Annabelle’s 30-year history and the finishing touches include the new Ouranos rooftop pool, bar and restaurant,...

Verdura Resort, Sicily

Verdura Resort is an exciting resort located on the south coast of Sicily near the seaside town of Sciacca. The resort is set over 230 hectares of stunning landscape with 1.8km of private coastline, yet has just 203 rooms and suites, giving a true sense of space and privacy. All rooms...

Soneva Jani

An imaginative journey that began over two decades ago, the Soneva story continues with Soneva Jani, the brand’s newest luxury resort offering. Inspired by a word that means ‘wisdom’ in Sanskrit, Soneva Jani encompasses a collection of Water Villas and Island Sanctuaries set within a...

Soneva Fushi

Soneva Fushi is the original desert island hideaway. Everything about it feels right. The seaplane arrival. The picture book palm trees. The perfect white sand. The colony of nesting turtles and of course its famous organic gardens and rocket salad. Sixty beachside villas and five...

Almyra

Stylish and relaxing, fashionable yet unpretentious, Almyra is a cutting-edge luxury 5 star family beach hotel that makes contemporary luxury accessible to all. The hotel sits in eight acres of landscaped gardens on the Mediterranean shoreline of Paphos, Cyprus. Meaning ‘taste of the...

Velaa Private Island, Noonu Atoll

Located 45 minutes by seaplane north from Male’ International Airport, Velaa Private Island is a unique destination, developed to embody the very best of the Maldives. Set in the aquamarine waters of the Indian Ocean and bathed in the azure skies, Velaa Private Island is an elegant...

Viceroy Maldives, Shaviyana Atoll

A constellation of islands lay in the shimmering waters of the Indian Ocean, where the last true vision of paradise can be found. Less than an hour's flight from Malé, up to The Maldives‘ uncharted northern edge, beckons an island of singular beauty. Over 17 acres of palm-edged,...

The Beach House at Iruveli, Haa Alifu Atoll

Situated in the northern most atoll of the Maldives Haa Alif, The Beach House at Iruveli Maldives recreates the style and charm of traditional Maldivian hospitality, while seamlessly blending Asian traditions of simplicity and elegance to its overall appeal. The resort offers a level...

W Retreat & Spa Maldives

W Retreat & Spa Maldives is a private island in a wonderland of white sand beaches, turquoise lagoons and breath-taking reefs, providing a new cutting-edge, contemporary lifestyle experience and an exclusive escape and indulgence in a pristine seaside sanctuary. Ideally located on...

Soneva Fushi

Soneva Fushi is the original desert island hideaway. Everything about it feels right. The seaplane arrival. The picture book palm trees. The perfect white sand. The colony of nesting turtles and of course its famous organic gardens and rocket salad. Sixty beachside villas and five...

Treetops Lodge & Estate

New Zealand, or Aotearoa, is a mythical land steeped in legend and mystery. The diverse landscape of Rotorua is where adventure abounds. Treetops Lodge offers the ultimate in world class luxury accommodation and is located in the heart of the trout fishing capital of the world and...

The Lodge at Kauri Cliffs

Bask in the breathtaking views from your luxurious suite or cottage, indulge in a massage, body treatment or personalised yoga class in the spa complex, or chill out at one of the three private beaches. Ancient kauri forests, spectacular sand dunes and the magnificent Bay of...

The Farm at Cape Kidnappers

Set atop 6,000 rolling acres of pastureland, The Farm, Cape Kidnappers offers 5 Star luxury lodge accommodation in New Zealand's Hawke's Bay. The Farm encompasses boutique lodge accommodation, an award-winning par 71 golf course and indulgent spa treatment facilities. With 180-degree...

Solitaire Lodge

Solitaire Lodge, a boutique luxury lodge, has welcomed guests since 1980 to enjoy attentive hosting and spectacular views from a private peninsula overlooking the still waters of legendary Lake Tarawera. With 10 luxury accommodation suites, and access to a wide range of activities...

Otahuna Lodge

At the head of a secluded valley on New Zealand’s South Island is a place of replenishment and refinement. It is a place where prestigious luxury accommodation meets exemplary service and cuisine in the context of an elegant, historic country estate. A place where guests receive the...

OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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