Mazagan Beach Resort

Mazagan Beach Resort is a truly unique coastal destination resort, less than an hours drive south of Casablanca and set in a region abounding in contrasts that has preserved all its authenticity. Here you will experience Morocco at its most fascinating and...

Ezzahra

Ezzahra is a stylish private estate of three luxury villas, hidden in the exclusive Palmeraie area of Marrakech, yet just fifteen minutes’ drive from the hubbub of the Medina. The villas are in 20,000 square metres of landscaped gardens with ancient olive...

Selman

At the foot of the Atlas Mountains, away from the hustle of the medina, what seemed like only a mirage has become a reality: Selman Marrakech, a palace of distinct, sublime and alluring charm. Passing through the immense portico, the gaze is drawn over the...

Jnane Tamsna

Set in nine landscaped acres within a private estate, Jnane Tamsna offers a total of 24 ensuite bedrooms spread over three properties: Jnane House, Jnane Moussafir and Jnane Salmia. There are two large and two small meeting rooms as well as numerous...

Amanjena

Amanjena (peaceful paradise) is the first Aman resort on the African continent and is located just outside the ancient city of Marrakech. Set within an oasis of palms and olive trees, Moorish heritage is reflected throughout the pisé-walled resort,...

La Sultana Marrakech

In the heart of imperial Marrakech, in the first kasbah of the sultans, next to the ancient Saadian tombs, is the hotel La Sultana. A member of Small Luxury Hotels of the World, La Sultana has a level of service second to none. The staff of 100 will...

Ksar Char-Bagh

Ksar Char-Bagh is a private palace inspired by 14th century Moorish architecture that opens it's doors to receive privileged guests. The intoxicating fragrance of the herb garden and fig and olive orchards wafts through the air of this mystical abode,...

La Villa des Orangers

The Villa des Orangers is a charming Relais & Châteaux hotel with 27 rooms and suites, a short walk from the buzzing Jemaâ El Fna square. It is an oasis of calm and coolness set around a large garden and three flowered patios with fountains, each...

Erg Chigaga Luxury Camp

The desert is a magical place. Tranquillity, clear skies, bright stars, simmering vistas, intense colours, big dunes and magical experiences. This can all be enjoyed in comfort at Erg Chigaga Luxury Camp, or at one of the private or nomadic camps. The main...

Kasbah Tamadot

Bought by Sir Richard Branson in 1998 during one of his famous ballooning expeditions, Kasbah Tamadot is set at the foothills of the Atlas Mountains one hour's drive from Marrakech, Morocco. This magical hotel boasts 24 stunning bedrooms and suites. Ninety...

About Morocco

Modern Morocco is a country that is unique in the Muslim world, shaped by its diverse ethnic groups and it’s location between Europe, Mediterranean countries to the east, the Atlantic Ocean and sub-Saharan Africa. This multifaceted country is an intoxicating mix of Arabic, Islamic and the African world. The exotic magic of medinas and minarets, desert and the Atlas mountains will leave you mesmerized.

Marrakech has been the heartbeat of Morocco since its importance as a trading and resting place at the crossroads of ancient caravan routes from Timbuktu. This rose pink city has remained virtually unchanged since the Middle Ages with it’s solid ramparts encircling and protecting its mysterious labyrinthine medina, concealing the palaces, mansions and bustling souks within. The focal point of Marrakech has to be the Jemaa el-Fna, the most exuberant marketplace in the world. It is an extraordinary gathering place which reaches it’s height of activity after sunset, as the drum beat from the musicians begins. The square fills with snake-charmers, fortune-tellers, musicians, storytellers and showmen, amidst the smoke from the food stalls and the scent of perfume and spices which has an all-pervading presence in this most mystical city.

Grace Marrakech

Grace Marrakech

Grace Marrakech is a haven of exquisite taste with a unique aura. This luxury boutique hotel in Marrakech brings out the true 'art-de-vivre' of Morocco - its hospitality, the warmth of its people, as well as the beauty and variety of its landscapes. Grace...

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La Sultana Oualidia

La Sultana Oualidia

Located on the Atlantic coast of Morocco, equidistant between Marrakech and Casablanca airports, on a lagoon sheltered by two headlands, La Sultana Oualidia is a very special kind of retreat. To reach it from Marrakech, you drive through a landscape of...

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La Sultana Marrakech

La Sultana Marrakech

In the heart of imperial Marrakech, in the first kasbah of the sultans, next to the ancient Saadian tombs, is the hotel La Sultana. A member of Small Luxury Hotels of the World, La Sultana has a level of service second to none. The staff of 100 will...

read more
Royal Mansour

Royal Mansour

Enclosed within the Medina and protected from view by the city walls, Royal Mansour is as precious and mysterious as the city itself. Its beauty revealed in layers, this voyage of discovery begins with a sweeping, private avenue, lined with centenarian...

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Palais Namaskar

Palais Namaskar

The original meaning of the greeting “Namaskar” is  “The spirit in me respects the spirit in you.”  This is how guests and employees are treated at Palais Namaskar. Services are tailor-made – guests can seek them at their own leisure at any time and at any...

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Mazagan Beach Resort

Mazagan Beach Resort

Mazagan Beach Resort is a truly unique coastal destination resort, less than an hours drive south of Casablanca and set in a region abounding in contrasts that has preserved all its authenticity. Here you will experience Morocco at its most fascinating and...

read more
La Villa des Orangers

La Villa des Orangers

The Villa des Orangers is a charming Relais & Châteaux hotel with 27 rooms and suites, a short walk from the buzzing Jemaâ El Fna square. It is an oasis of calm and coolness set around a large garden and three flowered patios with fountains, each...

read more
Selman

Selman

At the foot of the Atlas Mountains, away from the hustle of the medina, what seemed like only a mirage has become a reality: Selman Marrakech, a palace of distinct, sublime and alluring charm. Passing through the immense portico, the gaze is drawn over the...

read more
Four Seasons Resort Marrakech

Four Seasons Resort Marrakech

The heart of the Red City opens up to reveal a resort-like oasis that brings together the best of Moroccan architecture, entertainment and style. Take a deep breath and get ready to embrace all that Marrakech has to offer. The resort is situated close to...

read more
Ezzahra

Ezzahra

Ezzahra is a stylish private estate of three luxury villas, hidden in the exclusive Palmeraie area of Marrakech, yet just fifteen minutes’ drive from the hubbub of the Medina. The villas are in 20,000 square metres of landscaped gardens with ancient olive...

read more
Erg Chigaga Luxury Camp

Erg Chigaga Luxury Camp

The desert is a magical place. Tranquillity, clear skies, bright stars, simmering vistas, intense colours, big dunes and magical experiences. This can all be enjoyed in comfort at Erg Chigaga Luxury Camp, or at one of the private or nomadic camps. The main...

read more
Amanjena

Amanjena

Amanjena (peaceful paradise) is the first Aman resort on the African continent and is located just outside the ancient city of Marrakech. Set within an oasis of palms and olive trees, Moorish heritage is reflected throughout the pisé-walled resort,...

read more
Ksar Char-Bagh

Ksar Char-Bagh

Ksar Char-Bagh is a private palace inspired by 14th century Moorish architecture that opens it's doors to receive privileged guests. The intoxicating fragrance of the herb garden and fig and olive orchards wafts through the air of this mystical abode,...

read more
Kasbah Tamadot

Kasbah Tamadot

Bought by Sir Richard Branson in 1998 during one of his famous ballooning expeditions, Kasbah Tamadot is set at the foothills of the Atlas Mountains one hour's drive from Marrakech, Morocco. This magical hotel boasts 24 stunning bedrooms and suites. Ninety...

read more
Jnane Tamsna

Jnane Tamsna

Set in nine landscaped acres within a private estate, Jnane Tamsna offers a total of 24 ensuite bedrooms spread over three properties: Jnane House, Jnane Moussafir and Jnane Salmia. There are two large and two small meeting rooms as well as numerous...

read more

OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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