Hout Bay Manor

Hout Bay Manor is a historical, architectural landmark situated in the serene seaside fishing village of Hout Bay, Cape Town. Renowned for its 5 star boutique accommodation, the Manor provides luxurious individually designed rooms, gourmet delights at...

Tswalu Kalahari

Tswalu Kalahari is South Africa’s largest private game reserve, covering an area of over 100,000 hectares. Owned by the Oppenheimer family, Tswalu takes conservation as its absolute priority; their vision is simply ‘to restore the Kalahari to itself’. No...

Cybele Forest Lodge & Health Spa

As you travel into the cool of the forest country, deeper and higher, far into the mountains you will find Cybele Forest Lodge & Health Spa. Set on three hundred acres of African paradise, the lodge is a charming old farmhouse with a wide veranda where...

Londolozi Private Game Reserve

Londolozi is one of the original pioneering Private Game Reserves of the ecotourism industry in South Africa and an unashamedly family run, stand alone operation. The root of the word Londolozi is the Zulu word for protect and means “protector of all...

Singita Castleton

Singita Castleton Camp is a best-kept secret! It’s a sincerely inviting, comfortable hideaway that exudes timeless charm. Castleton comprises a stone-walled ‘farmhouse’ and six charming rooms in a garden setting, with fascinating memorabilia and artefacts...

Cape Grace Hotel

The recently refashioned Cape Grace boutique hotel delivers all the creature comforts you'd expect from world class luxury accommodation in Cape Town and lots of little extras too. Backed by iconic Table Mountain and perfectly positioned on its own private...

Hunter’s Country House

Fragrant and colourful, The Country House luxuriant gardens create an idyllic setting for this opulent retreat in the heart of the Garden Route. The Country House combines gracious elegance with sheer comfort and impeccable service with warm hospitality....

Belmond Mount Nelson Hotel

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Belmond Mount Nelson Hotel...

The Bay Hotel

A distinctive blend of sophisticated elegance and casual comfort. The Bay Hotel is superbly designed with only 78 rooms and suites offering 5-star luxury in an unsurpassed setting. No less than four hotel pools with expansive sun decks offer superlative...

Kensington Place

One of the coolest boltholes in Cape Town offering spectacular views of Table Mountain. The rooms are spacious and tastefully decorated in the most contemporary style. Facilities include twin/king size beds, iPod docking facilities, safe and laptop and...

About South Africa

South Africa is located at the southern tip of Africa and is bordered by Namibia, Botswana, Zimbabwe, Mozambique, Swaziland and Lesotho (which is completely surrounded by South Africa). It is a heady mix of third and first world cultures with a wide variety of experiences to explore. You can choose from watching the Big Five in one of the world’s largest national parks to relaxing on one of the blue flag beaches or, surfing at some of the best super tubes. You can watch whales doing acrobatics at the world’s whale watching capital or come up close and personal with great whites. Alternatively, you can take part in any of the endless adrenalin pumping adventure sports that South Africa has to offer.

Just a 45-minute drive from Cape Town and you’re in the mountains and valleys of the Winelands. The old estate houses are built in the attractive Cape Dutch style and there are plenty opportunities for sampling the vintages. South Africa’s principal wineland region is the area around Stellenbosch, Franschhoek and Paarl, also known as the ‘Boland,’ which means ‘Upland,’ referring to the dramatic mountain ranges on whose slopes some of the vineyards are situated. It is here in the Winelands that you’ll find health spas, golf courses, wine farms, restaurants, museums, nature reserves, business hubs and conference centres.

Situated on the south-western tip of Africa, the Western Cape is the meeting point of the cold Atlantic Ocean and the warm Indian Ocean. It is a picture-perfect location with an unparalleled diversity of landscapes and adventures ready to be experienced. It is home to Cape Town, which is dominated by the flat-topped Table Mountain, magnificent beaches, beautiful winelands, world-class restaurants and cosmopolitan entertainment venues.

Grande Provence Estate

Grande Provence Estate

Grande Provence Estate wears her 300-year history with dignity. Sitting in the magnificent Franschhoek Valley in South Africa’s Western Cape, her lush vines spread across 30 hectares with gentle vistas over the valley floor, at odds almost with the rugged...

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Tsala Treetop Lodge & Villas

Tsala Treetop Lodge & Villas

Set amidst the treetops of an age-old indigenous forest, Tsala is a lavish celebration of the spirit of Africa. Emulating the monumental ruins of an ancient central African civilisation, the impressive stone-masonry entrance flanked by water features leads...

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The Plettenberg

The Plettenberg

The Plettenberg - situated on a rocky headland in Africa's most spectacular beach town - is the ultimate escape. This owner-managed Relais & Châteaux property, with 37 individually decorated rooms and suites, showcases the most breathtaking vistas in...

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The One Above Penthouse

The One Above Penthouse

The One Above Penthouse offers discerning clientele the ultimate in privacy amongst the bustle of the Cape Town V & A Waterfront. This double story 13,700 square foot property boasts wraparound terraces with 360 degree views of one of the worlds most...

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The Marine Hermanus

The Marine Hermanus

The owner-managed Marine is one of the southern hemisphere's most spectacular seaside Relais & Châteaux properties. Perched on the cliffs, overlooking Hermanus's Walker Bay, The Marine is home to 42 individually decorated bedrooms and suites. In...

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The Cellars-Hohenort

The Cellars-Hohenort

The Cellars-Hohenort rests on the breathtaking slopes of Table Mountain. Located in Constantia, Cape Town, it shares its home with some of South Africa's most historically significant wine estates. This unforgettable property boasts 52 individually...

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The Bay Hotel

The Bay Hotel

A distinctive blend of sophisticated elegance and casual comfort. The Bay Hotel is superbly designed with only 78 rooms and suites offering 5-star luxury in an unsurpassed setting. No less than four hotel pools with expansive sun decks offer superlative...

read more
Victoria & Alfred Hotel

Victoria & Alfred Hotel

Built in 1904 as the North Quay Warehouse and converted into a luxury hotel in 1990, the V&A Hotel is named in honour of the Queen of England and her son who visited the Cape in 1870 when Prince Alfred officially opened the Breakwater Basin – today’s...

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Ulusaba Private Game Reserve

Ulusaba Private Game Reserve

Sir Richard Branson's Private Game Reserve is set in the heart of the Sabi Sand reserve on the border of the Kruger National Park in South Africa. Most of the staff hail from the surrounding villages therefore guests benefit from authentic South African...

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Tswalu Kalahari

Tswalu Kalahari

Tswalu Kalahari is South Africa’s largest private game reserve, covering an area of over 100,000 hectares. Owned by the Oppenheimer family, Tswalu takes conservation as its absolute priority; their vision is simply ‘to restore the Kalahari to itself’. No...

read more
Royal Malewane

Royal Malewane

Situated on a private reserve within the greater Kruger National Park Area of South Africa, the lodge hosts a maximum of 20 guests in the utmost colonial splendour. Six freestanding, private suites rest in harmony with the magnificent surroundings. Common...

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Karkloof Spa – Wellness & Wildlife Retreat

Karkloof Spa – Wellness & Wildlife Retreat

Karkloof Spa-Wellness and Wildlife Retreat, located just 24 kilometres from Pietermartizburg in a Malaria free area in KwaZulu Natal, is home to the most expansive eco-friendly spa in Africa. Situated in 3500 hectares of picturesque game reserve, in...

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Royal Madikwe Luxury Safari Residence

Royal Madikwe Luxury Safari Residence

Royal Madikwe offers an award-winning safari residence in the heart of South Africa’s game-rich Madikwe Reserve where an unrivalled wilderness experience is silhouetted against a backdrop of 5-star luxury and unsurpassed hospitality. Royal Madikwe welcomes...

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Hunter’s Country House

Hunter’s Country House

Fragrant and colourful, The Country House luxuriant gardens create an idyllic setting for this opulent retreat in the heart of the Garden Route. The Country House combines gracious elegance with sheer comfort and impeccable service with warm hospitality....

read more
Pezula Resort Hotel & Spa

Pezula Resort Hotel & Spa

Pezula Resort Hotel and Spa, located on the Eastern Head of Knysna on the exquisite coastline of the Western Cape, is a sanctuary of privacy and indulgence created to reflect the natural beauty of its surrounds. Set on a stunning 1,000 ha estate, known for...

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Hout Bay Manor

Hout Bay Manor

Hout Bay Manor is a historical, architectural landmark situated in the serene seaside fishing village of Hout Bay, Cape Town. Renowned for its 5 star boutique accommodation, the Manor provides luxurious individually designed rooms, gourmet delights at...

read more
One&Only Cape Town

One&Only Cape Town

Welcome to One&Only Cape Town, South Africa's premiere urban chic resort bringing an unprecedented level of luxury and style to one of the world's most fascinating cities. With captivating views of Table Mountain from its enviable location in the...

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Grootbos Private Nature Reserve

Grootbos Private Nature Reserve

Grootbos Private Nature Reserve boasts the best of two worlds - exquisite 5-star comfort and extravagance in an idyllic haven where the unsurpassed beauty of nature dominates even the most lavish interior and exterior design. The luxurious lodges have been...

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Mont Rochelle

Mont Rochelle

Mont Rochelle is a stunning 22 bedroom hotel and vineyard just under an hour’s drive from Cape Town in the town of Franschhoek in South Africa. Franschhoek is a traditional vineyard town in the Western Cape Province famously known as the French Corner of...

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Grand Dédale

Grand Dédale

Grand Dédale, located close to Wellington at the foot of the Bainskloof Pass, invites its guests to an exclusive brand of elegant country house living. The deluxe facility, formerly the Doolhof Manor House and private residence of the owners of Doolhof...

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Molori Safari Lodge

Molori Safari Lodge

The word “molori” means “to dream” in seTswana and truly captures the essence of the Molori Safari Lodge, arguably one of South Africa’s most luxurious game lodges. This five-suite retreat, originally built as the owners’ corporate and family escape, was...

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Franschhoek Country House & Villas

Franschhoek Country House & Villas

Welcome to Franschhoek Country House & Villas, your 5 star hotel accommodation in the heart of the Franschhoek valley complimented by the well known Monneaux Restaurant and a number of guest services on offer for you to enjoy and indulge in. Situated...

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St. James of Knysna

St. James of Knysna

The St. James of Knysna is an exclusive, owner run, five star Country House Hotel uniquely situated directly on the shores of the famous Knysna Lagoon. The luxuriously appointed Suites & Rooms offer spectacular views across this peaceful lagoon to the...

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MannaBay

MannaBay

You can’t get much closer to Table Mountain than this… A truly extraordinary luxury boutique hotel in the heart of Cape Town, MannaBay is a gateway to the table-topped landmark and its natural mystique. Quite literally. A gate leads directly from...

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Fancourt

Fancourt

From a simple family home built in 1859, the Fancourt estate now spans over 600 hectares, and is an internationally sought-after leisure and lifestyle destination. Fancourt South Africa offers the ultimate in relaxation and comfort for everyone, from golf...

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Singita Sweni Lodge

Singita Sweni Lodge

Singita Kruger National Park is located on the world-famous park’s eastern border with Mozambique and represents one of the few remaining unexplored territories in Africa where unique wildlife populations thrive within an astonishing diversity of flora and...

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Londolozi Private Game Reserve

Londolozi Private Game Reserve

Londolozi is one of the original pioneering Private Game Reserves of the ecotourism industry in South Africa and an unashamedly family run, stand alone operation. The root of the word Londolozi is the Zulu word for protect and means “protector of all...

read more
Ellerman House

Ellerman House

Once the stately home of Sir John and Lady Ellerman, distinguished shipping magnates and investors, Ellerman House sits perched on the slopes of Lion’s Head in the prestigious Bantry Bay residential area. This elegant Cape Edwardian mansion is known for...

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Singita Sabi Sand

Singita Sabi Sand

Singita Sabi Sand offers rare solitude and the ultimate in safari luxury on prime game viewing land recognised globally for its diversity and formidable concentration of big game and frequent leopard sightings. Guests can choose between two luxurious...

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Leopard Hills

Leopard Hills

Leopard Hills Private Game Reserve is situated in the Sabi sands Private Game Reserve, bordering the world famous Kruger National Park. Here the Big 5, Elephant, Lion, Rhino, Buffalo and Leopard abound and viewing them from open game drive vehicles with...

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Singita Lebombo Lodge

Singita Lebombo Lodge

Singita Kruger National Park is located on the world-famous park’s eastern border with Mozambique and represents one of the few remaining unexplored territories in Africa where unique wildlife populations thrive within an astonishing diversity of flora and...

read more
Leobo Private Reserve

Leobo Private Reserve

If you enjoy your privacy and desire the luxury of exclusivity especially when it comes to travel destinations, you need not look any further than Leobo Private Reserve in South Africa. Surrounded by the diverse Waterberg region and overlooking the Palala...

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Singita Ebony Lodge

Singita Ebony Lodge

Spanning more than 56 000 hectares, the Sabi Sand Reserve, recognised globally for its diversity and formidable concentration of big game and frequent leopard sightings, is situated in a remote corner of the lowveld adjoining the Kruger National Park. This...

read more
Singita Castleton

Singita Castleton

Singita Castleton Camp is a best-kept secret! It’s a sincerely inviting, comfortable hideaway that exudes timeless charm. Castleton comprises a stone-walled ‘farmhouse’ and six charming rooms in a garden setting, with fascinating memorabilia and artefacts...

read more
Le Quartier Francais

Le Quartier Francais

Luxury, privacy, unparalleled service, and gastronomy par excellence define Le Quartier Français, a peaceful retreat in the heart of the wine country near Cape Town, South Africa. Tucked away in the centre of the beautiful village of Franschhoek, Le...

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Singita Boulders Lodge

Singita Boulders Lodge

Spanning more than 56 000 hectares, the Sabi Sand Reserve, recognised globally for its diversity and formidable concentration of big game and frequent leopard sightings is situated in a remote corner of the lowveld adjoining the Kruger National Park. This...

read more
La Residence

La Residence

La Residence is in a class of its own. Located in the beautiful Franschhoek valley, where the exquisite vineyards and mountains form a picture perfect backdrop, La Residence provides a haven of luxurious accommodation, fine dining and an all-round sensory...

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Sea Five Boutique Hotel

Sea Five Boutique Hotel

Capitalising on an outstanding location, just 300 metres from South Africa’s most glamorous beach at Camps Bay, Sea Five Boutique Hotel offers seven exclusive ensuite rooms with clear, sweeping mountain and ocean views. Aimed at the discerning...

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Kwandwe Private Game Reserve

Kwandwe Private Game Reserve

Nestled in the heart of South Africa's unspoilt Eastern Cape province lies Kwandwe Private Game Reserve, a world-class Big Five safari experience in 22 000 hectares (54 000 acres) of malaria-free pristine private wilderness. Renowned for understated...

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Saxon Hotel, Villas & Spa

Saxon Hotel, Villas & Spa

You are invited into a luxurious and exclusive world where time stands still, letting you savour every moment and leaving nothing to be desired. A quiet tree-lined avenue in Johannesburg is home to the Saxon Hotel, Villas and Spa. It is situated in the...

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Kurland Hotel

Kurland Hotel

Light recharges the body. Days begin with the sound of polo ponies as they stir to graze, and swifts and swallows as they sense the dawn. The hours that follow are yours to explore and experience. Make Kurland the centre of a South African adventure. Its...

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Sanctuary Makanyane Safari Lodge

Sanctuary Makanyane Safari Lodge

Situated on private ground within the malaria free, “Big 5” Madikwe Game Reserve in South Africa’s North West Province, Sanctuary Makanyane Safari Lodge caters for just sixteen guests, ensuring personal attention and exclusivity. Luxurious accommodation,...

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Kensington Place

Kensington Place

One of the coolest boltholes in Cape Town offering spectacular views of Table Mountain. The rooms are spacious and tastefully decorated in the most contemporary style. Facilities include twin/king size beds, iPod docking facilities, safe and laptop and...

read more
Delaire Graff Lodges & Spa

Delaire Graff Lodges & Spa

Delaire Graff Estate is surrounded by sweeping views across stunning vineyards and mountains towards Stellenbosch, one of the world’s leading wine destinations. This incredible location provides a sense of escape and privacy for the guests of the Estate’s...

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Cybele Forest Lodge & Health Spa

Cybele Forest Lodge & Health Spa

As you travel into the cool of the forest country, deeper and higher, far into the mountains you will find Cybele Forest Lodge & Health Spa. Set on three hundred acres of African paradise, the lodge is a charming old farmhouse with a wide veranda where...

read more
Cape Grace Hotel

Cape Grace Hotel

The recently refashioned Cape Grace boutique hotel delivers all the creature comforts you'd expect from world class luxury accommodation in Cape Town and lots of little extras too. Backed by iconic Table Mountain and perfectly positioned on its own private...

read more
Cape Cadogan Hotel

Cape Cadogan Hotel

The Cape Cadogan is a stately double-storey Georgian and Victorian building that dates back to the start of the 19th century. It was originally a farmhouse which was ‘Victorianised’ in 1912 and declared a national monument in 1984. This boutique hotel is...

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Birkenhead House & Villa

Birkenhead House & Villa

Perched high on the Hermanus cliffs, the regal Birkenhead House and deluxe adjacent Villa, overlook the whale watching paradise of Walker Bay. Accommodating guests in the utmost luxury, this is the perfect destination for those seeking the pinnacle of...

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Belmond Mount Nelson Hotel

Belmond Mount Nelson Hotel

Set in the vibrant heart of Cape Town, this luxury hotel and spa offers easy access to all that's happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Belmond Mount Nelson Hotel...

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OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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