Shangri-Las Rasa Ria Resort

With an engaging range of outdoor activities, including a Nature Reserve, Orang Utan education centre and an ecologically friendly championship golf course, Shangri-La's Rasa Ria Resort is the premier luxury resort in Kota Kinabalu that offers the best of...

Cameron Highlands Resort

Set amidst tea plantations and rolling hills, this boutique hideaway promises all the splendour, romance and nostalgia of Cameron Highlands’ grand colonial heritage. Tall French doors, timber-beamed ceilings and plantation shutters add colonial charm and a...

St Regis Langkawi

Set amidst centuries-old rainforest fauna and nature, and the glimmering Andaman Sea, The St. Regis Langkawi proffers the best beachfront resort experience with 85 suites and 4 over-water villas Situated on the southern tip of the island known as ‘the...

Pangkor Laut Resort

Pangkor Laut is a privately owned island located three miles off the West Coast of Malaysia along the Straits of Malacca. This piece of paradise has been two million years in the making, and here you will find one of the world’s premier resorts nestling in...

Tanjong Jara Resort

Discover how Malay kings once crafted their palaces. Fronted by an emerald sea glittering with diamonds of light, shaded by tall palms rustling in the breeze, attended to by a people steeped in traditions as timeless as the land. Located on the East Coast...

Bunga Raya Island Resort & Spa

As sensual and exotic as the hibiscus flower that bears its name, Bunga Raya Island Resort is a luxurious jewel set on a coral reef island just off the coast of Borneo. A secluded island hideaway of 47 timbered villas, the resort is tucked away on a...

Shangri-Las Tanjung Aru Resort & Spa

Nestled on the beautiful shores of tropical Kota Kinabalu, Shangri-La’s Tanjung Aru Resort and Spa gives you the space to enjoy time to yourself or with the whole family. The new pool area features dedicated zones for adults and kids. So relax in the...

The Ritz-Carlton Kuala Lumpur

Discover the exclusive Ritz-Carlton, Kuala Lumpur and experience a place where ancient rivers converge and a modern city beckons guests to explore the sights, sounds and flavours of Malaysia. Located downtown in the Golden Triangle business district,...

The Majestic Hotel Kuala Lumpur

The Majestic Hotel Kuala Lumpur was built in 1932 to cater to the affluent and it was the first hotel to offer modern comforts by way of hot and cold water, showers and long baths. In its heydays, The Majestic Hotel Kuala Lumpur played host to the great...

The Andaman

An ancient rainforest cradled between Malaysia's Mat Chincang Mountains and the beaches of the Andaman Sea is home to The Andaman, where centuries old trees, sparkling limestone outcrops and dense vegetation offer a window into history. Allow the resort's...

About Malaysia

Malaysia is truly a land of intriguing diversity. Geographically it ranges from cool hideaways found in the highlands to humid mangroves, warm, sandy beaches and the new world sophistication and skyscrapers of Kuala Lumpur. Having developed as a part of the international spice route hundreds of years ago, a colourful heritage and an amalgamated culture were the result. Malays, Chinese, Indians and many other ethnic groups have lived together in Malaysia for generations. Multiculturalism has made Malaysia a gastronomical paradise, as well as an exciting place to experience the many religious festivals.

The Ritz-Carlton Kuala Lumpur

The Ritz-Carlton Kuala Lumpur

Discover the exclusive Ritz-Carlton, Kuala Lumpur and experience a place where ancient rivers converge and a modern city beckons guests to explore the sights, sounds and flavours of Malaysia. Located downtown in the Golden Triangle business district,...

read more
The Majestic Malacca

The Majestic Malacca

The historic city of Malacca is steeped in a rich tapestry of multicultural influences reflected in its heritage architecture, diverse lifestyles and eclectic cuisine. Located on the banks of the river which in the past teemed with Chinese junks and...

read more
The Majestic Hotel Kuala Lumpur

The Majestic Hotel Kuala Lumpur

The Majestic Hotel Kuala Lumpur was built in 1932 to cater to the affluent and it was the first hotel to offer modern comforts by way of hot and cold water, showers and long baths. In its heydays, The Majestic Hotel Kuala Lumpur played host to the great...

read more
The Estates at Pangkor Laut Resort

The Estates at Pangkor Laut Resort

There are few places on earth like The Estates at Pangkor Laut. This is a destination absolutely unique in both its environment and the experience it offers - a retreat that combines pure privacy and privilege. Located on the privately owned island of...

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The Datai

The Datai

The Datai Langkawi is a luxurious destination resort nestling in the heart of a 10-million-year-old rainforest, set against a backdrop of primordial mountains. Overlooking the Andaman Sea and the white-sand beach of Datai Bay it is home to a wealth of...

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Four Seasons Resort Langkawi

Four Seasons Resort Langkawi

With artful design and all-pervading serenity, Four Seasons Resort Langkawi presents a tranquil retreat in the Andaman Sea, where UNESCO-protected mangroves showcase labyrinthine adventures between land and sea. Breathe fresh ocean air and enjoy the...

read more
Cameron Highlands Resort

Cameron Highlands Resort

Set amidst tea plantations and rolling hills, this boutique hideaway promises all the splendour, romance and nostalgia of Cameron Highlands’ grand colonial heritage. Tall French doors, timber-beamed ceilings and plantation shutters add colonial charm and a...

read more
Bunga Raya Island Resort & Spa

Bunga Raya Island Resort & Spa

As sensual and exotic as the hibiscus flower that bears its name, Bunga Raya Island Resort is a luxurious jewel set on a coral reef island just off the coast of Borneo. A secluded island hideaway of 47 timbered villas, the resort is tucked away on a...

read more
The Andaman

The Andaman

An ancient rainforest cradled between Malaysia's Mat Chincang Mountains and the beaches of the Andaman Sea is home to The Andaman, where centuries old trees, sparkling limestone outcrops and dense vegetation offer a window into history. Allow the resort's...

read more
Tanjong Jara Resort

Tanjong Jara Resort

Discover how Malay kings once crafted their palaces. Fronted by an emerald sea glittering with diamonds of light, shaded by tall palms rustling in the breeze, attended to by a people steeped in traditions as timeless as the land. Located on the East Coast...

read more
St Regis Langkawi

St Regis Langkawi

Set amidst centuries-old rainforest fauna and nature, and the glimmering Andaman Sea, The St. Regis Langkawi proffers the best beachfront resort experience with 85 suites and 4 over-water villas Situated on the southern tip of the island known as ‘the...

read more
Shangri-Las Tanjung Aru Resort & Spa

Shangri-Las Tanjung Aru Resort & Spa

Nestled on the beautiful shores of tropical Kota Kinabalu, Shangri-La’s Tanjung Aru Resort and Spa gives you the space to enjoy time to yourself or with the whole family. The new pool area features dedicated zones for adults and kids. So relax in the...

read more
Shangri-Las Rasa Ria Resort

Shangri-Las Rasa Ria Resort

With an engaging range of outdoor activities, including a Nature Reserve, Orang Utan education centre and an ecologically friendly championship golf course, Shangri-La's Rasa Ria Resort is the premier luxury resort in Kota Kinabalu that offers the best of...

read more
Pangkor Laut Resort

Pangkor Laut Resort

Pangkor Laut is a privately owned island located three miles off the West Coast of Malaysia along the Straits of Malacca. This piece of paradise has been two million years in the making, and here you will find one of the world’s premier resorts nestling in...

read more
Gayana Eco Resort

Gayana Eco Resort

Gayana Eco Resort rests serenely at the edges of a lush jungle forest on a coral reef island off the coast of Borneo. 52 overwater, tropical villas are architecturally designed to enhance the soothing sounds of the surf below while capturing the enduring...

read more
Gaya Island Resort

Gaya Island Resort

There is a place, accessible only by boat, where all that nature has created, from sheltered coral reefs to protected mangroves, over thousands of years has been preserved by those devoted to its care. A place called Gaya Island Resort at Pulau Gaya....

read more

OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

Registration is open to UK based Travel Agents, simply complete your short registration form and respond to the email it generates.

 

AGENT LOGIN

REGISTER HERE

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