Capri Palace Hotel & Spa, Capri

Standing proudly 300m above the sea in the exclusive Anacapri with stunning views over the Gulf of Naples and the Mediterranean, the Capri Palace Hotel & Spa embodies true Italian style. Art has a leading role at the Capri Palace displayed in the...

Cervo Hotel, Sardinia

Pink stone and a Moorish Patio for a delightful hotel overlooking the Piazzetta of Porto Cervo, just a few steps from the old pier. Cervo Hotel reflects the spirit of Costa Smeralda: accommodations are charming, airy and bright; the service is impeccable,...

San Lorenzo Mountain Lodge, Dolomites

Embedded in the pristine woods of the Val Pusteria, the San Lorenzo Mountain Lodge offers its guests a unique and striking experience in a world away from the world. Formerly an elegant hunting lodge for the local nobility engaging in battue hunting (the...

Belmond Villa Sant’Andrea, Sicily

Set on its own exclusive beach, beside one of the most beautiful coastlines in all of Italy, Belmond Villa Sant’Andrea overlooks the aquamarine sea. Built by an aristocratic family in 1830 among lush, subtropical gardens, this luxury secluded retreat...

Hotel Savoy, Florence

The five-star Hotel Savoy offers luxury and style in the heart of Florence. Located on the Piazza Repubblica, close to Florence's renowned landmark the Duomo, the hotel is just a short walk from the Uffizi Gallery and the Ponte Vecchio. Just steps away...

The St. Regis Rome, Rome

Sumptuously luxurious, The St. Regis Rome was included in Condé Nast Traveller’s 2008 Gold List following a meticulous $35 million restoration. Opulent interiors and an austere façade add to the seductive atmosphere of this landmark hotel. Find sanctuary...

Palazzo Avino, Amalfi Coast

Palazzo Avino, formerly Palazzo Sasso, is a stunning five-star deluxe hotel on Italy's famous Amalfi coast. The hotel is a 12th century Italian villa tucked away in the hilltop village of Ravello and perched high on the cliffs, 350 metres (1,000 ft.) above...

Belmond Hotel Caruso, Amalfi Coast

A former 11th century palace set on cliffs beside the Amalfi Coast, Belmond Hotel Caruso seems to drift on a ‘balcony’ above the Mediterranean Sea. It is a triumph of the restorer’s skill. Its ancient walls and fresco-covered ceilings have been carefully...

Belmond Splendido Mare, Portofino

For guests who prefer to stay a little closer to the action, the Spendido Mare stands right on the renowned piazetta, in the heart of Portofino and is the perfect alternative to it's sister hotel the Hotel Splendido. Individually furnished, fully...

Hotel Pitrizza, Sardinia

Whether taking a dip in the saltwater pool—an aquatic oasis sculpted from the island's granite, playing a round of golf, island hopping, or indulging in Pitrizza Restaurant's fresh Mediterranean cuisine, the Hotel Pitrizza offers activities enough to fill...

About Italy

Italy has inspired painters and poets for centuries with its stunning landscapes, golden light and rich cultural heritage. It is stylish, passionate and volatile and, perhaps more than any other country has strongly influenced the course of European development, particularly in political thought and culture.

Italy offers enormous variety in its natural scenery and historical backgrounds due to a large part of it growing up as a collection of independent city-states. Customs and food therefore vary greatly from region to region and the country’s rich history is preserved in the colourful folklore festivals that take place in all of Italy’s regions throughout the year.

Masseria Torre Maizza, Puglia

Masseria Torre Maizza, Puglia

Inspired by the sensational landscapes of Puglia, the Masseria Torre Maizza exquisitely blends local heritage with contemporary luxury and unparalleled service.Situated on the most glamorous destination on the Italian Adriatic coast and surrounded by...

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Hotel de la Ville, Rome

Hotel de la Ville, Rome

Opening in May 2019 above the iconic Spanish Steps in Rome, Hotel de la Ville will celebrate the rich tradition, history and luxury of the European Grand Tour whilst offering all modern services and conveniences.Designers Tommaso Ziffer and Olga Polizzi have...

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Vigilius Mountain Resort, South Tyrol

Vigilius Mountain Resort, South Tyrol

The five star vigilius mountain resort is elegantly embedded in the surrounding landscape of the car-free Vigiljoch in South Tyrol. Accessible by cable car within a few minutes from the village of Lana in the Adige valley, the hotel features a marvellous...

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Verdura Resort, Sicily

Verdura Resort, Sicily

Verdura Resort is an exciting resort located on the south coast of Sicily near the seaside town of Sciacca. The resort is set over 230 hectares of stunning landscape with 1.8km of private coastline, yet has just 203 rooms and suites, giving a true sense of...

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Ti Sana Detox Retreat, Lecco

Ti Sana Detox Retreat, Lecco

Ti Sana Detox retreat is a noble dwelling dating back to 1711, lovingly restored by the D’Angelo family. Their dream was to create an exclusive health spa where guests are warmly welcomed and are immediately surrounded by a feeling of wellbeing and...

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The St. Regis Rome, Rome

The St. Regis Rome, Rome

Sumptuously luxurious, The St. Regis Rome was included in Condé Nast Traveller’s 2008 Gold List following a meticulous $35 million restoration. Opulent interiors and an austere façade add to the seductive atmosphere of this landmark hotel. Find sanctuary...

read more
The Gritti Palace, Venice

The Gritti Palace, Venice

Occupying a prestigious setting on the Grand Canal, The Gritti Palace was built in 1525 as the residence of Doge Andrea Gritti. A leisurely short stroll from Piazza San Marco, the imposing palazzo awards rare views of Santa Maria della Salute. From...

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The Gray, Milan

The Gray, Milan

It’s often said that Milan is gray, yet all you have to do is walk into its design outlets to realise that the city is a true master when it comes to playing with colours and style. And there is no shortage of colour or style in The Gray, a design hotel...

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Palazzo Victoria, Verona

Palazzo Victoria, Verona

In a place rich with history and cultural heritage, located in the heart of one of the most elegant cities, stands the magnificent Palazzo Victoria, a stunning palace built at the beginning of the XIVth century. The mystic and contemplative perfume of the...

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Rosewood Castiglion del Bosco, Tuscany

Rosewood Castiglion del Bosco, Tuscany

Located within the UNESCO-listed Val d’Orcia in the Brunello di Montalcino wine-making region, Rosewood Castiglion del Bosco is a 5,000 acre country estate founded by Massimo and Chiara Ferragamo. The Italian resort is a celebration of the natural beauty...

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San Domenico Palace, Sicily

San Domenico Palace, Sicily

Welcome to Taormina. Welcome to the San Domenico Palace Hotel: occupying a natural terrace amongst gardens in perpetual bloom overlooking the sea. The San Domenico Palace has since become the most famous monastery-hotel in the world. An air of enchantment...

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San Lorenzo Mountain Lodge, Dolomites

San Lorenzo Mountain Lodge, Dolomites

Embedded in the pristine woods of the Val Pusteria, the San Lorenzo Mountain Lodge offers its guests a unique and striking experience in a world away from the world. Formerly an elegant hunting lodge for the local nobility engaging in battue hunting (the...

read more
Hotel Savoy, Florence

Hotel Savoy, Florence

The five-star Hotel Savoy offers luxury and style in the heart of Florence. Located on the Piazza Repubblica, close to Florence's renowned landmark the Duomo, the hotel is just a short walk from the Uffizi Gallery and the Ponte Vecchio. Just steps away...

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Il Salviatino, Florence

Il Salviatino, Florence

Il Salviatino is a perfectly refurbished Renaissance villa nestled on a hill in Fiesole, a location that affords some of the most spectacular views of Florence and of Fiesole's landscape. Surrounded by an idyllic 12 acre park and located 10 minutes from...

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Castello del Nero Hotel & Spa, Tuscany

Castello del Nero Hotel & Spa, Tuscany

A Leading Hotel of the World, Castello del Nero Hotel & Spa is located a stones-throw from the historic cities of Florence and Siena. Surrounded by 700 acres of rolling Tuscan hills, Castello del Nero is the first luxury hotel in...

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JK Place Capri

JK Place Capri

JK Place Capri is an ultra-chic boutique hotel set in manicured gardens with astounding views over the Bay of Naples. The hotel exudes laid-back glamour with a refined tone enhanced by the eclectic mix of antique furniture. There is a glorious pool...

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Belmond Castello di Casole, Tuscany

Belmond Castello di Casole, Tuscany

In the rolling hills not far from the magical cities of Florence, Siena and San Gimignano is one of the largest private landholdings in all of Italy. Vineyards and orchards of olive trees pattern the hillsides. Two grand cypress-lined lanes ascend to an...

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JK Place Firenze, Florence

JK Place Firenze, Florence

In the heart of downtown Florence, in Piazza Santa Maria Novella, just a few steps from the famous church bearing the same name, you can find an extraordinary island: J.K. Place, an absolutely special hotel experience. J.K. Place is different, beyond...

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Cervo Hotel, Sardinia

Cervo Hotel, Sardinia

Pink stone and a Moorish Patio for a delightful hotel overlooking the Piazzetta of Porto Cervo, just a few steps from the old pier. Cervo Hotel reflects the spirit of Costa Smeralda: accommodations are charming, airy and bright; the service is impeccable,...

read more
L’Albereta, Italian Lakes

L’Albereta, Italian Lakes

An evocative five-star hotel immersed in a large centuries-old park, a genuine botanical garden, and tucked away among the gentle slopes of hills dotted with vineyards, a stay at L’Albereta is an unforgettable experience because here the art of hospitality...

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Chateau Monfort, Milan

Chateau Monfort, Milan

Château Monfort, a 5-star luxury Relais & Château hotel, in a historical building dating from the early 20th century, designed by the architect Paolo Mezzanotte, in the elegant Monforte district. The hotel will enchant you with its...

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L’Andana, Tuscany

L’Andana, Tuscany

L’Andana is a five-star resort nestled in the heart of Tuscany’s Maremma region near Castiglione della Pescaia within the 500 acres of the Badiola Estate. The result of a joint effort by the Moretti family and French chef, Alain Ducasse, L’Andana has 33...

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Faro Capo-Spartivento, Sardinia

Faro Capo-Spartivento, Sardinia

The Lighthouse of Capospartivento, the oldest in Sardinia, is now reborn as a luxury guest house. A concept of hospitality where its wild, unspoilt backdrop becomes a natural barrier guaranteeing complete privacy and the unique charm of the area is...

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Le Sirenuse, Amalfi Coast

Le Sirenuse, Amalfi Coast

Le Sirenuse is the ideal place from which to enjoy the simple pleasures of Positano and the spectacular Amalfi Coast. It opened in 1951, when the Marchesi Sersale turned their summer house into a charming Hotel, overlooking the bay of Positano. Today Le...

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Forte Village Resort, Sardinia

Forte Village Resort, Sardinia

Generations of families return every year to the Forte Village, a favourite Italian resort located on the beautiful tranquil south-west coast of Sardinia near Pula, 45 km from the island’s capital Cagliari and Elmas airport. Set in 47 hectares of lavish...

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Lefay Resort & Spa Lago di Garda, Italian Lakes

Lefay Resort & Spa Lago di Garda, Italian Lakes

Lefay Resort & SPA Lago di Garda is located in Gargnano, one of the most picturesque villages on Lake Garda. The Resort, the first to be awarded the prestigious 5-star superior rating on Lake Garda, is situated within a natural park measuring...

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Grand Hotel Quisisana, Capri

Grand Hotel Quisisana, Capri

The centre of Capri, just steps away from the Piazzetta, has been the site of the Grand Hotel Quisisana, a historic establishment and flagship of the Italian hotel industry, since 1845. This exclusive 5 star luxury hotel is a veritable oasis of...

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Locanda Rossa, Tuscany

Locanda Rossa, Tuscany

Set in the hills of the Tuscan Maremma at the foot of the medieval village of Capalbio near the pristine beaches of Chiarone, Locanda Rossa is a traditional building restored with sensitivity and attention to detail. It is surrounded by a beautiful olive...

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Grand Hotel Tremezzo, Italian Lakes

Grand Hotel Tremezzo, Italian Lakes

Built in 1910, Grand Hotel Tremezzo celebrated its Centenary in 2010 and today it is one of the oldest 5-star luxury hotels on Lake Como. Art Nouveau in style and decoration, the Hotel faces directly onto the lake, a symbol of Italian hospitality and the...

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Monastero Santa Rosa Hotel & Spa, Amalfi Coast

Monastero Santa Rosa Hotel & Spa, Amalfi Coast

When the sun sets behind the Amalfi Coast’s Lattari Mountains and day turns to night along Conca dei Marini, gaze your eyes up from the Bay of Salerno to find a glow – “a superb vision which hovers over the coast like the wing of an angel.” Perched on the...

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Hotel Cala di Volpe, Sardinia

Hotel Cala di Volpe, Sardinia

With its design inspired by old fishing villages the Hotel Cala di Volpe and its charming archways, porticoes and turrets is located on the enchanting Costa Smeralda, facing the glittering waters of the Mediterranean. With the combination of beautiful...

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Palazzo Avino, Amalfi Coast

Palazzo Avino, Amalfi Coast

Palazzo Avino, formerly Palazzo Sasso, is a stunning five-star deluxe hotel on Italy's famous Amalfi coast. The hotel is a 12th century Italian villa tucked away in the hilltop village of Ravello and perched high on the cliffs, 350 metres (1,000 ft.) above...

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Hotel Danieli, Venice

Hotel Danieli, Venice

With sweeping views of the sparkling Venice lagoon, the Hotel Danieli enjoys a particularly majestic location, just steps from the legendary Palazzo Ducale, dramatic St. Mark’s Square and Basilica and the famed Bridge of Sighs. From rooftop drinks at the...

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Palazzo Manfredi, Rome

Palazzo Manfredi, Rome

Palazzo Manfredi is a rare gem of elegance and hospitality in a unique historical setting, with windows and a large terrace overlooking the Coliseum, the Imperial Forum and the Domus Aurea. Take a step back in time and experience the perfect balance of old...

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Hotel de Russie, Rome

Hotel de Russie, Rome

Residing between the Spanish Steps and Piazza del Popolo, Hotel de Russie’s guests are well positioned to explore and experience every wonder of Rome. Vatican City, Piazza Navona and the Trevi Fountain are all easily...

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Hotel Pitrizza, Sardinia

Hotel Pitrizza, Sardinia

Whether taking a dip in the saltwater pool—an aquatic oasis sculpted from the island's granite, playing a round of golf, island hopping, or indulging in Pitrizza Restaurant's fresh Mediterranean cuisine, the Hotel Pitrizza offers activities enough to fill...

read more
Hotel Principe di Savoia, Milan

Hotel Principe di Savoia, Milan

Dominating Piazza della Repubblica, luxury five-star Hotel Principe di Savoia has been the home for international travellers and cosmopolitan society in Milan since the 1920's. Hotel Principe di Savoia offers a winning combination of Old World luxury,...

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Hotel Romazzino, Sardinia

Hotel Romazzino, Sardinia

The captivating Hotel Romazzino with its fresh whitewashed architecture, is located on a luscious hillside overlooking a sheltered bay with sandy beaches while lavish gardens filled with fragrant wildflowers scent the air. With its access to...

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Borgo Santo Pietro, Tuscany

Borgo Santo Pietro, Tuscany

Borgo Santo Pietro has arisen from a family's personal dream. Feeling the dilapidated ruin needed to be shared, a long and ever-evolving journey was embarked upon, lovingly reinstating the building to its long forgotten noble splendour.Each room and suite...

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Capri Palace Hotel & Spa, Capri

Capri Palace Hotel & Spa, Capri

Standing proudly 300m above the sea in the exclusive Anacapri with stunning views over the Gulf of Naples and the Mediterranean, the Capri Palace Hotel & Spa embodies true Italian style. Art has a leading role at the Capri Palace displayed in the...

read more
Aman Canal Grande Venice

Aman Canal Grande Venice

Built on water, steeped in history and synonymous with romance, Venice is a fabled destination with a glorious past. A city in northeast Italy, it is built atop 118 small islands separated by winding canals and linked by arching bridges. Once a major power...

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Armani Hotel Milan

Armani Hotel Milan

Armani Hotel Milano is situated in the prestigious Manzoni 31 building in Milan, Italy, anchoring the world-famous fashion district known as the Quadrilatero della Moda (the “quadrilateral of fashion”). It is only a few minutes away from the luxury...

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Bauers Palladio Hotel & Spa, Venice

Bauers Palladio Hotel & Spa, Venice

Across the Grand Canal from Piazza San Marco is the island of La Giudecca. Here, away from the madding crowds and touristic bustle is one of Venice’s most unusual and secret gems, Bauers Palladio Hotel & SPA. And it’s just a short, picturesque boat...

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Belmond Grand Hotel Timeo, Sicily

Belmond Grand Hotel Timeo, Sicily

Set high in the rocky hills on the east coast of Sicily, Belmond Grand Hotel Timeo has long been known as one of Italy’s most glamorous retreats. The first hotel to be built in Taormina, it sits in the most perfect location, directly in front of the Greek...

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Belmond Hotel Caruso, Amalfi Coast

Belmond Hotel Caruso, Amalfi Coast

A former 11th century palace set on cliffs beside the Amalfi Coast, Belmond Hotel Caruso seems to drift on a ‘balcony’ above the Mediterranean Sea. It is a triumph of the restorer’s skill. Its ancient walls and fresco-covered ceilings have been carefully...

read more
Belmond Hotel Cipriani, Venice

Belmond Hotel Cipriani, Venice

Venice: an extraordinary city, an island apart, a unique way of life. A glorious, theatrical experience that touches all the senses. And if Venice is a theatre, the Belmond Hotel Cipriani is the Royal Box. Four minutes by private launch from San Marco, on...

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Belmond Hotel Splendido, Portofino

Belmond Hotel Splendido, Portofino

Set on a verdant hillside overlooking the picture-perfect harbour of Portofino, with its luxury yachts bobbing at anchor, Belmond Hotel Splendido is one of Italy’s most glamorous retreats. A stay here embraces all that is best about the Ligurian Riviera:...

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Belmond Splendido Mare, Portofino

Belmond Splendido Mare, Portofino

For guests who prefer to stay a little closer to the action, the Spendido Mare stands right on the renowned piazetta, in the heart of Portofino and is the perfect alternative to it's sister hotel the Hotel Splendido. Individually furnished, fully...

read more
Belmond Villa San Michele, Florence

Belmond Villa San Michele, Florence

Belmond Villa San Michele is surely one of the most romantic hotels in the world. This former monastery, nestled on a hilltop amid lush trees and terraced gardens, enjoys unparalleled vistas of Florence, stretched out before it in all its classic...

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Belmond Villa Sant’Andrea, Sicily

Belmond Villa Sant’Andrea, Sicily

Set on its own exclusive beach, beside one of the most beautiful coastlines in all of Italy, Belmond Villa Sant’Andrea overlooks the aquamarine sea. Built by an aristocratic family in 1830 among lush, subtropical gardens, this luxury secluded retreat...

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OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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