Lux* Belle Mare

Enjoy a breathtaking view of white beaches and the sparkling lagoon, stroll along winding pathways where the air is alive with the scent of herbs and fragrant flowers. Wander past the spa and various tantalizing restaurants, before arriving at one of the...

Four Seasons Resort Mauritius at Anahita

East of Madagascar, discover the island said to have inspired heaven. Cocooned by a private sanctuary, Four Seasons embraces boundless views of blue waters and green-blanketed mountains. Thrill to the oceanfront finish on the Ernie Els golf course. Splash...

Shangri-La’s Le Touessrok Resort & Spa

Nestled along the untouched eastern coast of the verdant island nation of Mauritius, Trou d'Eau Douce Bay's tranquil, uncrowded world-class beaches are found. Here, the resort offers an unrivalled standard of privacy and personalisation in an atmosphere of refined...

Maradiva Villas Resort & Spa

The Maradiva Villas Resort & Spa is situated on the West Coast of Mauritius, a local region famous for its amazing sunset and its dry and warm climate. With a prime location, the resort is endowed with a long stretch of pristine beach that affords...

Heritage Le Telfair Golf & Spa Resort

Named after a famous Mauritian naturalist who lived in the area in the 19th century, the luxury Mauritius hotel invites you to stay in a setting inspired by the colonial architecture and style of the time. The sublime 5-star establishment, infused with the...

The Residence Mauritius

The Residence Mauritius is considered one of the jewels of the international hotel scene and harmoniously combines modernity and tradition. Situated on the east coast alongside a mile-long beach of immaculate white sand fringed by tropical gardens, a...

Long Beach

Long Beach is a major new resort on the east coast of Mauritius. It brings carefree piazza-style living to the longest and widest stretch of white-sand coastline of any Mauritian resort. Beyond the beach, the tropical lagoon with its crystal clear blue...

The St. Regis Mauritius Resort

On the southwestern side of the island, the soft white sands of Le Morne Beach and its turquoise lagoon create a magical setting where lavishly appointed accommodations and pampering converge amid the many charms of Mauritius. Bask in the sun by a...

Constance Le Prince Maurice

This luxurious five-star hotel is set within 60 hectares of unspoilt land, amidst rare and luxuriant vegetation. Protected from the winds, this peninsula is a peaceful location offering a real sensation of exclusivity and a unique emotion, an experience...

The Oberoi, Mauritius

The idyllic island of Mauritius with its unspoilt beaches and azure waters offers a unique experience of European, African and Asian cultures. The Oberoi captures the spirit of the island in a resort that combines its abundant natural beauty with refined...

About Mauritius

Bounded by a virtually unbroken coral reef and fringed by a coastline of white sand and turquoise warm waters, Mauritius fulfils many people’s fantasy of a tropical island paradise. It is located in the Indian Ocean about 800km east of Madagascar and 2,000km off the nearest point of the African coast. The island is mostly of volcanic formation resulting in fascinating scenery, remnants of a large volcano which erupted many millions of years ago. The land rises from coastal plains to a central plateau where it reaches a height of 670 metres. The plateau is bordered by three mountain ranges, the highest peak, the Piton de la Petite Riviere Noire, rising to 828 metres. Inside the ring of mountain ranges, there is the Central Plateau which was formed by lava flows from several small volcanoes. Worth a visit is Trou aux Cerfs, a dormant volcano with a well-defined cone and crater and Bassin Blanc famous for the scenic lake which nestles in a volcanic cone.

Along with the natural beauty displayed in its lush forests, streams and waterfalls, Mauritius has much to offer the visitor in the warmth and friendliness of its multi-cultural population. The island’s human heritage is a melting pot of African, European and Chinese ancestry and has led to a sharing of cultures and values. One thing you will discover is that the quality of the service you receive in your hotel is not due to just good training, but to the genuine good nature of the Mauritian people. Mauritius is the ultimate destination for those seeking high standards of service, gourmet fare and world-class hotel facilities.

The St. Regis Mauritius Resort

The St. Regis Mauritius Resort

On the southwestern side of the island, the soft white sands of Le Morne Beach and its turquoise lagoon create a magical setting where lavishly appointed accommodations and pampering converge amid the many charms of Mauritius. Bask in the sun by a...

read more
The Residence Mauritius

The Residence Mauritius

The Residence Mauritius is considered one of the jewels of the international hotel scene and harmoniously combines modernity and tradition. Situated on the east coast alongside a mile-long beach of immaculate white sand fringed by tropical gardens, a...

read more
The Oberoi, Mauritius

The Oberoi, Mauritius

The idyllic island of Mauritius with its unspoilt beaches and azure waters offers a unique experience of European, African and Asian cultures. The Oberoi captures the spirit of the island in a resort that combines its abundant natural beauty with refined...

read more
Lux* Belle Mare

Lux* Belle Mare

Enjoy a breathtaking view of white beaches and the sparkling lagoon, stroll along winding pathways where the air is alive with the scent of herbs and fragrant flowers. Wander past the spa and various tantalizing restaurants, before arriving at one of the...

read more
Maradiva Villas Resort & Spa

Maradiva Villas Resort & Spa

The Maradiva Villas Resort & Spa is situated on the West Coast of Mauritius, a local region famous for its amazing sunset and its dry and warm climate. With a prime location, the resort is endowed with a long stretch of pristine beach that affords...

read more
One&Only Le Saint Géran

One&Only Le Saint Géran

At One&Only Le Saint Géran, Mauritian influences reign supreme. Originally opened in 1975 and remodeled in 1999, the resort’s relaxed and discreet luxury is complemented by service that is attentive, yet unobtrusive. Here, terraced and balconied rooms...

read more
Royal Palm

Royal Palm

Located on the sheltered north-west coast, stretching along a pure white sandy beach, Royal Palm is a tranquil tropical haven with an uncompromising commitment to excellence. Royal Palm’s recent upgrade involved refurbishing the common areas and suites to...

read more
Shangri-La’s Le Touessrok Resort & Spa

Shangri-La’s Le Touessrok Resort & Spa

Nestled along the untouched eastern coast of the verdant island nation of Mauritius, Trou d'Eau Douce Bay's tranquil, uncrowded world-class beaches are found. Here, the resort offers an unrivalled standard of privacy and personalisation in an atmosphere of refined...

read more
Shanti Maurice

Shanti Maurice

Nestling between sugarcane fields and the turquoise waters of the Indian Ocean, Shanti Maurice satisfies all the senses. With exotic gardens, pristine white sands, a sublime spa, spacious accommodation and restaurants brimming with fresh ideas, you'll find...

read more
Constance Le Prince Maurice

Constance Le Prince Maurice

This luxurious five-star hotel is set within 60 hectares of unspoilt land, amidst rare and luxuriant vegetation. Protected from the winds, this peninsula is a peaceful location offering a real sensation of exclusivity and a unique emotion, an experience...

read more
Four Seasons Resort Mauritius at Anahita

Four Seasons Resort Mauritius at Anahita

East of Madagascar, discover the island said to have inspired heaven. Cocooned by a private sanctuary, Four Seasons embraces boundless views of blue waters and green-blanketed mountains. Thrill to the oceanfront finish on the Ernie Els golf course. Splash...

read more
Heritage Le Telfair Golf & Spa Resort

Heritage Le Telfair Golf & Spa Resort

Named after a famous Mauritian naturalist who lived in the area in the 19th century, the luxury Mauritius hotel invites you to stay in a setting inspired by the colonial architecture and style of the time. The sublime 5-star establishment, infused with the...

read more
Long Beach

Long Beach

Long Beach is a major new resort on the east coast of Mauritius. It brings carefree piazza-style living to the longest and widest stretch of white-sand coastline of any Mauritian resort. Beyond the beach, the tropical lagoon with its crystal clear blue...

read more

OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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