Rosewood Mayakoba, Riviera Maya, Mexico

Surrounded by emerald jungle and pristine white beaches, Rosewood Mayakoba is a Riviera Maya resort that defines a private world of rare luxury and refined beauty.

Rosewood Mayakoba is a luxury retreat situated along a mile of white-sand beach on the Riviera Maya in Mexico just north of Playa del Carmen. The luxury resort covers many small islands surrounded by a mangrove jungle at the heart of the ecological enclave of Mayakoba. Using indigenous materials such as Yucatán limestone and renewable woods, the design emphasizes chic simplicity. An unparalleled Mexico spa vacation destination, Rosewood Mayakoba offers an indulgent spa situated on a private island at the heart of the resort. Rosewood Mayakoba’s beach offers Caribbean blue water and borders the second largest coral reef in the world. Guests have access to all features of the Mayakoba enclave, including the championship 18-hole Greg Norman golf course.

Location and Transfers

Situated on a protected stretch of the Yucatán Peninsula, Rosewood Mayakoba is four miles north of the charming coastal town of Playa del Carmen. It is 42 miles south of Cancún International Airport and easily accessible by private jet.

Accommodation

With 130 exclusive suites built along serene lagoons and the Caribbean Sea, Rosewood Mayakoba is one of the best Riviera Maya resorts for comfort, luxury and tranquility. Each suite is crafted from indigenous materials such as limestone, wood, and water to enhance harmony with natural surroundings. Guests discover open spaces, contemporary furnishings and sliding-glass doors with wooden lattices for fresh air in their private retreats. Accommodations at this luxurious Riviera Maya resort are complemented with rooftop sundecks, over-sized terraces, spacious bathrooms (some with outdoor garden showers), plunge pools and boat docks.

Lagoon Studio Suites – situated along the shimmering lagoons, the Lagoon Studio Suites offer spacious open floor plan with luxurious interiors. The suite’s oversize bathroom features a soaking tub as well as dual vanities, indoor and outdoor rain showers. Outdoor living spaces include a pool terrace with sun loungers as well as a rooftop terrace. Bedding types: one king or two queens

Island Suites – expansive and secluded, these split level suites located on the spa island have a residential feel with floor to ceiling windows. The bedroom and master bathroom are located on the suite’s entry level, while the downstairs living room includes a full wet bar as well as second bathroom with rain shower. Additional features include a private treatment cabin with outdoor rain shower for ensuite spa services and marble bathrooms with indoor shower and sculptured tub

Deluxe Lagoon Suites – offering views of the lagoons and mangroves, these one-bedroom suites include a sitting room with sofa bed that can be closed off from the bedroom with sliding doors for additional privacy, as well as a second bathroom with rain shower. Exterior features include outdoor rain shower, roof top terrace and pool terrace with sun loungers

Deluxe Overwater Lagoon Suites – like a picture perfect scene, this suite floats graciously above the lagoon’s emerald waters. This one-of-a-kind accommodation provides an inviting lounge terrace with a relaxing plunge pool, luxurious bathroom complete with outdoor garden shower, private walk-in closet and spectacular views of the lagoon and mangroves. The Deluxe Overwater Lagoon Suite is ideal for honeymooners and couples

Beachside Lagoonview Suites – these one-bedroom suites showcase amazing views of the lagoon and mangroves from the living room and pool terrace. A sumptuous bedroom and luxurious bathroom with soaking tub and rain shower offer the ultimate in comfort with the easy access to the resort’s Punta Bonita pool and beach club entrance. Connecting suites possible subject to availability

Oceanview Suites – an expansive suite with panoramic views of the ocean from the living room, these suites, which also offer a sofa bed, are located on the second floor just across from the beach. The rooftop pool terrace offers a stunning vista of the Caribbean and a sun bed for afternoon siestas or star gazing. Connecting suites subject to availability

Beachfront Studio Suites – located just steps away from the powdery sand, Beachfront Studio Suites offer gorgeously clear views of the turquoise Mexican Caribbean. After a long day at the beach, guests may relax in the suite’s generous soaking tub or lounge on the terrace in an inviting plunge pool. Adjoining rooms are possible, subject to availability

Deluxe Ocean View Suites – provide guests with the utmost comfort and spaciousness. These tri-level townhouse-style suites are located on the beach with stunning views of the ocean and the Caribbean coastline. With extensive living space, each suite features an upper-level living room and butler’s pantry with outdoor terrace, a private plunge pool, a pull-out sofa and a second bathroom. In addition, an exquisite circular stairway leads to a spectacular rooftop sundeck. The private master bedroom is situated on the main floor, offering a sitting area overlooking the lagoon, walk-in closet and oversized bathroom with changing area. Connecting rooms are possible, subject to availability

Presidential Lagoon Suite – this expansive three-bedroom suite features a large living and dining area, circular TV room for a relaxing family afternoon, studio and kitchen with a separate pantry. Connected to the main building by a bridge, the Presidential Lagoon Suite offers a separate master bedroom for additional privacy, spacious bathroom, walk-in closet and private plunge pool. Each of the two additional bedrooms offer private bathrooms. One offers a King bed; the second features two Queen beds. In the main building, the private pool is large enough for the entire family and the extensive wood terrace is an ideal spot for sunbathing

Presidential Oceanfront Suite – positioned directly on the Mexican Caribbean, the crescent moon-shaped Presidential Oceanfront Suite delivers extensive living space and floor-to-ceiling glass walls. This brings in breathtaking views of the ocean and access to a spectacular terrace suitable for exclusive dinners by the beach. With two large bedrooms, luxurious bathrooms, study, TV rooms, lounge terraces and two oversized plunged pools, this suite delivers luxury and privacy. The master bedroom also offers a unique swim-up pool as a personal retreat. Due to the ability to connect to two other beachfront suites, the Presidential Oceanfront Suite is perfect for large families

Casa Laguna – residents of Casa Laguna walk into an expansive living and dining room overlooking the picturesque lagoon with floor to ceiling windows. Adjacent to the living room in a contemporary open floor plan is a chef’s kitchen. On the lagoon level, three bedrooms including two master suites with ensuite bathrooms offer ample room for couples or families looking for the ultimate in relaxation. The villa also features a media room and ample outdoor space with a private pool overlooking the lagoon. A boat dock and a private dining deck encourage elegant fresco entertaining and dedicated staff of five

Dining

Casa del Lago – rising above the tranquil waters of the main pool and the emerald lagoon below, Casa del Lago’s atmosphere offers an ideal setting for all-day dining. In the morning, an extensive breakfast buffet featuring local and international delicacies is served and a light poolside menu with a Italian flair is available during lunchtime. Once the sun sets at Rosewood Mayakoba, Casa del Lago transforms into a chic dinner venue. Guests delight their palates with modern contemporary Italian cuisine prepared from the freshest ingredients

Casa Del Lago Bar – a relaxing place to enjoy a pre-dinner cocktail before heading to the restaurant for dinner. On Tuesday evenings, the bar offers a wine and cheese tasting, where guests are guided by the sommelier through the marriage of excellent cheeses with renowned wines. During the day one can enjoy a excellent selection of tapas with the bar’s famous margaritas

La Cava – an impressive collection of eclectic wines are housed in the resort’s glass-walled Wine Room, which is also used as a private dining space for small groups or romantic dinners for two. La Cava is available by special arrangement

Punta Bonita – dining at Punta Bonita is an experience unlike any other. Graced with one-of-a-kind views of the Caribbean Sea, this warm and relaxing venue provides an ambience synonymous with Mexican hospitality. An extensive dining menu offers everything from light lunches and pizzas to regional Riviera Maya specialties served “tapas” style for authentic flavours. Guests may choose to dine indoors or on the outdoor terrace, making this a beachside experience to remember

Agave Azul Sushi & Tequila Bar – housing more than 100 labels of premium tequilas, Agave Azul hosts weekly tequila tastings during which the resident shares the art of making and appreciating the “drink of the gods,” while guests sample a selection of the finest labels. With fine sushi and Asian-inspired entrees, this relaxing setting is one of the best in the Riviera Maya. Located near the reception area and over the tranquil lagoon, guests are treated to sweeping views of the lush mangroves and the main pool, making Agave Azul the ultimate choice for pre-dinner cocktails, appetizers or even a light dinner

Facilities and Activities

Sense, A Rosewood Spa®
Yoga and Pilates classes are offered
Gymnasium
Infinity-Edge and Spa Pools
Golf – at the signature Greg Norman 7,000-yard, 18-hole course, El Camaleón adjacent to the resort
Snorkelling
SCUBA Diving
Kayaking
Hobie Cats
Beach Volleyball
Beach Soccer
Horse Riding
Day trips to explore Mayan ruins in Tulum or the ecological haven of Xcaret
Shopping in nearby Playa del Carmen
Tequila tastings
Deep-sea & sports fishing
Dolphin Excursions
Rose Buds™ – a programme designed to provide the youngest guests with special services, amenities and convenience items designed just for them

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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