Fairmont Mayakoba

Tucked under a forest canopy and within a network of crystal clear waterways, the 45-acre Fairmont Mayakoba, Riviera Maya resort sits alongside the Caribbean Sea in the heart of the Riviera Maya and approximately 42 miles south of Cancun. An affluent...

Capella Pedregal

Capella Pedregal, one of the premier spa resorts in Cabo San Lucas, sits on the southernmost tip of Mexico's Baja California Peninsula. Encompassing 24 spectacular mountainside and oceanfront acres, this luxury Los Cabos resort rests at the very point...

Sanara Tulum

Sanara Tulum is a luxury eco boutique hotel on Tulum Beach in Quintana Roo, Mexico. Sanara, meaning "you will heal", in Spanish, sits on the backdrop of one of the world's most sunning and popular beaches, looking out onto the turquoise waters of the...

Chable Resort & Spa

Chable Resort & Spa welcomes spa aficionados to 40 deluxe villas with private pools in the heart of the Mayan forest. Imagined as a hedonistic and utterly private retreat, the centerpiece is its incredible spa built beside a "cenote" natural cave...

Hacienda Santa Rosa

A small hacienda located on the Yucatan peninsula, Hacienda Santa Rosa is a former nobleman's private estate. Features uniquely carved columns, ornately furnished gardens and mysterious evening campfires. Spend an afternoon discovering the life of the...

Las Ventanas al Paraiso

As its name implies, Las Ventanas al Paraiso is a window to Paradise. Los Cabos' only AAA Five-Diamond resort captivates guests with its expansive suites, world-class spa, inspired cuisine and intoxicating ambience. At Las Ventanas, refined elegance and...

Hacienda Temozon

A hacienda of coral walls and white mouldings awaits you in the tropical rainforest ambience of the Yucatan peninsula, Hacienda Temozon recreates the belle époque of the Mexican southeast. Special details, like weathered wooden doors and rose petals,...

The St. Regis Mexico City

A commanding presence within the city's centre, The St. Regis Mexico City is ensconced in the sleek, 31-story Torre Libertad. It overlooks the Paseo de la Reforma in the heart of one of the city's most exciting zones. Revel in architectural legend Cesar...

The St. Regis Punta Mita Resort

Indulge in a residential-style oasis of pampering, world-class tennis and golf, and bespoke service on the alluring Pacific Coast of Mexico... Give in to the seduction of pampering treatments in the luxe Remède Spa, play on two Jack Nicklaus Signature Golf...

Hacienda de San Antonio

The Hacineda de San Antonio is set at the foot of an active volcano in Mexico's picturesque highlands. The historic hacienda is owned by the Goldsmith family whose aim is to provide a living Hacienda experience by exposing guests to many aspects of...

About Mexico

Mexico is a hugely diverse country with a lot to offer the traveller. Whether your interest lies in archeological sites of cultures such as the Olmeca, Azteca or Maya, captivating scenery or a pampered relaxing holiday on a beautiful beach, Mexico will not fail to disappoint you. With historic colonial towns, snow-capped volcanoes, deserts, buzzing modern cities, ancient ruins and deserted beaches within one country, it an experience worlds apart from anywhere else.

Geographically speaking Mexico is in North America, located between the Gulf of Mexico in the East and the Pacific Ocean in the West. It is bordered by the United States on the north and by Guatemala and Belize on the south. Mexico’s land area extends to 1,964,375 sq km, which is divided into six tourist regions.

Viceroy Riviera Maya, Riviera Maya

Viceroy Riviera Maya, Riviera Maya

Hidden in a small village of Playa Xcalacoco just outside Playa del Carmen, along the pearlescent sands of the Riviera Maya, Viceroy is a seaside refuge extending deep into the primitive Maya tropical forest. The 41-villa luxury resort and its stunning spa...

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Viceroy Zihuatanejo, Pacific Coast

Viceroy Zihuatanejo, Pacific Coast

This luxury hotel in Mexico offers cool waterfalls and enchanting lagoons. Elegant adobe-inspired villas are nestled along one of Mexico's premier beaches. Viceroy Zihuatanejo, formerly The Tides Zihuatanejo, blends the casual romance of beachfront...

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The St. Regis Punta Mita Resort

The St. Regis Punta Mita Resort

Indulge in a residential-style oasis of pampering, world-class tennis and golf, and bespoke service on the alluring Pacific Coast of Mexico... Give in to the seduction of pampering treatments in the luxe Remède Spa, play on two Jack Nicklaus Signature Golf...

read more
The St. Regis Mexico City

The St. Regis Mexico City

A commanding presence within the city's centre, The St. Regis Mexico City is ensconced in the sleek, 31-story Torre Libertad. It overlooks the Paseo de la Reforma in the heart of one of the city's most exciting zones. Revel in architectural legend Cesar...

read more
Capella Pedregal

Capella Pedregal

Capella Pedregal, one of the premier spa resorts in Cabo San Lucas, sits on the southernmost tip of Mexico's Baja California Peninsula. Encompassing 24 spectacular mountainside and oceanfront acres, this luxury Los Cabos resort rests at the very point...

read more
Chable Resort & Spa

Chable Resort & Spa

Chable Resort & Spa welcomes spa aficionados to 40 deluxe villas with private pools in the heart of the Mayan forest. Imagined as a hedonistic and utterly private retreat, the centerpiece is its incredible spa built beside a "cenote" natural cave...

read more
Cuixmala

Cuixmala

Cuixmala, the legendary private estate owned by the Goldsmith family, is set in lush vegetation on a 3km golden, sandy beach on the Mexican Pacific coast. This stunning estate of 25,000 acres of land, lagoons and beaches was conceived as a private home for...

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Esperanza

Esperanza

At the end of a continent lies a tranquil Cabo resort retreat. Where the body is healed, the soul is revived, the senses are awakened and the spirit soars to new heights. A place where sun, sea, sky and earth join as one to form a tropical oasis like no...

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Fairmont Mayakoba

Fairmont Mayakoba

Tucked under a forest canopy and within a network of crystal clear waterways, the 45-acre Fairmont Mayakoba, Riviera Maya resort sits alongside the Caribbean Sea in the heart of the Riviera Maya and approximately 42 miles south of Cancun. An affluent...

read more
Hacienda de San Antonio

Hacienda de San Antonio

The Hacineda de San Antonio is set at the foot of an active volcano in Mexico's picturesque highlands. The historic hacienda is owned by the Goldsmith family whose aim is to provide a living Hacienda experience by exposing guests to many aspects of...

read more
Hacienda Puerta Campeche

Hacienda Puerta Campeche

A palette of richly chosen colours and an assortment of textures characterize the Hacienda Puerta Campeche. This luxurious hotel is a gem flawlessly displaying a collection of restored 17th century historical houses. Wander through corners of deeply...

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Hacienda San Jose

Hacienda San Jose

Magical walkways of gracefully cut flower arches and dirt pathways welcome you to Hacienda San Jose. Exquisite colours pop at every corner of the hacienda, making days brighter and nights more mysterious against the flickering of candles. Located in the...

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Hacienda Santa Rosa

Hacienda Santa Rosa

A small hacienda located on the Yucatan peninsula, Hacienda Santa Rosa is a former nobleman's private estate. Features uniquely carved columns, ornately furnished gardens and mysterious evening campfires. Spend an afternoon discovering the life of the...

read more
Hacienda Temozon

Hacienda Temozon

A hacienda of coral walls and white mouldings awaits you in the tropical rainforest ambience of the Yucatan peninsula, Hacienda Temozon recreates the belle époque of the Mexican southeast. Special details, like weathered wooden doors and rose petals,...

read more
Hacienda Uayamon

Hacienda Uayamon

Colonial Mayan architecture, high wood beam ceilings, elegant décor and spacious public areas await you at Hacienda Uayamon. Built in 1700, Hacienda Uayamon reflects the sophistication of a luxury resort with attention to surrounding natural beauty. Walk...

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Banyan Tree Cabo Marqués

Banyan Tree Cabo Marqués

Rediscover the charm, romance, and dramatic sunsets of Acapulco at Banyan Tree Cabo Marqués, nestled in an exclusive hideaway of Punta Diamante. The Valley View Pool Villa has its own private pool and floor to ceiling windows to capture inspiring...

read more
Las Ventanas al Paraiso

Las Ventanas al Paraiso

As its name implies, Las Ventanas al Paraiso is a window to Paradise. Los Cabos' only AAA Five-Diamond resort captivates guests with its expansive suites, world-class spa, inspired cuisine and intoxicating ambience. At Las Ventanas, refined elegance and...

read more
Banyan Tree Mayakoba

Banyan Tree Mayakoba

A harmonious blend of nature and luxury, Banyan Tree Mayakoba takes the Caribbean lifestyle to new heights on Mexico's famous Riviera Maya coast. Situated within the private gated integrated resort development of Mayakoba, Banyan Tree enchants with the...

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One&Only Palmilla

One&Only Palmilla

Long an exclusive hideaway for stars of screen, lauded authors, and the global jet-set, this lavish Mexico resort is a haven of refined tranquillity, with a playful twist of energy and discovery. Here, colourful gardens kiss the air with fragrant tropical...

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Belmond Casa de Sierra Nevada

Belmond Casa de Sierra Nevada

A cluster of historic buildings at the centre of the city, this charming Belmond hotel (formerly Orient-Express) offers the ultimate Mexican experience. Cool, leafy gardens, stone arches and traditional wooden doors surround pretty courtyards lit by...

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Rosewood Mayakoba

Rosewood Mayakoba

Surrounded by emerald jungle and pristine white beaches, Rosewood Mayakoba is a Riviera Maya resort that defines a private world of rare luxury and refined beauty. Rosewood Mayakoba is a luxury retreat situated along a mile of white-sand beach on the...

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Belmond Maroma Resort & Spa

Belmond Maroma Resort & Spa

Set among verdant jungle beside a white, sandy beach, Maroma Resort and Spa is pure escapism with a touch of Mayan magic. This paradise is one of the Yucatan’s hidden gems, a haven of well-being where you can start the day with yoga and end with a session...

read more
Sanara Tulum

Sanara Tulum

Sanara Tulum is a luxury eco boutique hotel on Tulum Beach in Quintana Roo, Mexico. Sanara, meaning "you will heal", in Spanish, sits on the backdrop of one of the world's most sunning and popular beaches, looking out onto the turquoise waters of the...

read more
Capella Ixtapa

Capella Ixtapa

High upon a majestic cliffside overlooking the azure Pacific is a place of awe-inspiring natural beauty. Time slows to the rhythm of waves against rocky spires. Sea breezes whisper through tropical groves. Welcome to Capella Ixtapa. Intimate in scale,...

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OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

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Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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