Amangiri

Amangiri (peaceful mountain) is located on 600 acres in Canyon Point, Southern Utah, close to the border with Arizona. The resort is tucked into a protected valley with sweeping views towards the Grand Staircase – Escalante National Monument. Built around...

Sanctuary on Camelback Mountain Resort & Spa

Sanctuary on Camelback Mountain is situated on 53 breathtaking acres of lush desert on the north slope of Camelback Mountain overlooking Paradise Valley. Every aspect of the luxury boutique resort and spa blends into the ageless mountain setting, yet...

The Greenwich Hotel, New York

Robert de Niro's 88 room luxury hotel in the TriBeCa neighbourhood of downtown Manhattan, features the Shibui Spa, a lantern-lit pool housed under the roof of a 250-year-old bamboo farmhouse and Locanda Verde restaurant. Located on Greenwich Street in the...

Hotel Zetter San Francisco

In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences,...

The Resort At Pelican Hill

The Resort at Pelican Hill in Newport Coast® is an extraordinary destination located in Southern California with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, The Resort offers 204 Bungalow guest rooms and...

Mandarin Oriental San Francisco

Towering above downtown guests have stupendous views of the city’s iconic sights, from the Golden Gate Bridge to San Francisco Bay. At street level, key business and leisure destinations are all nearby. Mandarin Oriental, San Francisco is a fine luxury...

Boca Raton Resort & Club

Situated on 356 acres in fabled South Florida, Boca Raton Resort & Club, a Waldorf Astoria Resort carefully combines a fresh look and modern amenities, while embracing the purpose and design of the original vision of renowned architect Addison Mizner....

The Arrabelle At Vail Square, Vail

Treat yourself to the ultimate luxury ski resort experience at The Arrabelle at Vail Square in Vail, Colorado just once and you’ll want to return again and again. Begin a stay at The Arabelle by taking in a day of world-class skiing on Vail Mountain...

The Peninsula New York, New York

Guests know every room at The Peninsula New York means a double-glazed cocoon of peace and quiet in probably the most comfortable bed they'll ever experience. Located on the corner of Fifth Avenue and 55th Street means the hotel is within close reach of...

Shutters on the Beach

When you walk through the door, you feel at home. Low key, high style is what Shutters is all about. You are welcome, and they mean it. Whether you are enjoying your own Jacuzzi, watching a movie, or contemplating the sunset over the beach, you’ll find the...

About United States Of America

The United States of America form the third largest country in the world. It comprises of 50 states, ranging from, in the north and west, Alaska, to Maine in the east and so down to Hawaii in the south. From Alabama to Wyoming, across 9 time zones, 5 mountain ranges, 42 natural lakes, 55 man-made ones, 250,000 rivers of all widths and lengths, 9 states covered by the Great Plains, 237 main waterfalls (plus thousands of smaller ones), nearly 1,000 species of birds, over 2,500 vertebrates and just under 19,000 plant species. The historical, iconic 2,451 miles of Route 66 from Illinois to California. Plus, a population of over 311 million in 3.97 million square miles.

And – one of the 7 wonders of the world!

Welcome to the Big Country!

The Resort At Paws Up, Montana

The Resort At Paws Up, Montana

At the crossroads of incomparable luxury and unspoiled wilderness lies The Resort at Paws Up. Paws Up is a luxury ranch resort situated on a sprawling, 37,000 acre, authentic working cattle ranch in Western Montana. Whether you choose an expansive private...

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The St. Regis Deer Valley, Utah

The St. Regis Deer Valley, Utah

Unwind in absolute luxury with ski-in, ski-out access to Deer Valley’s® impeccably groomed slopes, a private ski beach, split-level infinity swimming pool and adjacent hot tubs. Remède Spa offers total indulgence and a superb Athletic Club. Situated in...

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Viceroy New York

Viceroy New York

Viceroy New York redefines midtown by combining the pulse of the city’s heart with the cosmopolitan spirit of uptown, providing guests with exceptional New York City views, superbly tailored accommodation and distinctive service. The building’s innovative...

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The St. Regis New York

The St. Regis New York

Overlooking the world-famous Fifth Avenue, and ideally located in the heart of midtown Manhattan, this original 1904 Beaux Art classic landmark, The St. Regis New York is at the foremost address. An impeccable staff prides itself in far exceeding...

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The Ritz-Carlton New York, Central Park, New York

The Ritz-Carlton New York, Central Park, New York

The Ritz-Carlton New York, Central Park offers all the elegance and charm of a private home in the heart of New York City. This award-winning luxury hotel in Midtown Manhattan features 259 lavishly-appointed guestrooms, including 47 suites, and The...

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The Pierre, A Taj Hotel, New York

The Pierre, A Taj Hotel, New York

The Pierre, the iconic U.S. flagship of Taj Hotels on New York's Fifth Avenue overlooking Central Park is re-opening following an impressive $100 million renovation debuting new guestroom and bath interiors. Possessing a fabled Central Park location in...

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The Peninsula New York, New York

The Peninsula New York, New York

Guests know every room at The Peninsula New York means a double-glazed cocoon of peace and quiet in probably the most comfortable bed they'll ever experience. Located on the corner of Fifth Avenue and 55th Street means the hotel is within close reach of...

read more
The Greenwich Hotel, New York

The Greenwich Hotel, New York

Robert de Niro's 88 room luxury hotel in the TriBeCa neighbourhood of downtown Manhattan, features the Shibui Spa, a lantern-lit pool housed under the roof of a 250-year-old bamboo farmhouse and Locanda Verde restaurant. Located on Greenwich Street in the...

read more
The White Elephant, Nantucket

The White Elephant, Nantucket

The White Elephant, a historic Nantucket inn, located alongside the magnificent harbour, has been considered an island landmark since the 1920's. What began as an eclectic mix of cottages has evolved into a premier Nantucket inn that offers an unexpected...

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The Wauwinet, Nantucket

The Wauwinet, Nantucket

Nantucket is one of the world’s most captivating destinations, and The Wauwinet is its premier resort. The historic inn’s spectacular location provides an unmatched vantage point from which to explore the island’s pristine waters and unique habitat....

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Vanderbilt Grace, Rhode Island

Vanderbilt Grace, Rhode Island

Built by Alfred Gwynne Vanderbilt in 1909, the Vanderbilt Grace is a quintessential Newport mansion that in recent years has been restored to its former glory. Today the mansion comprises a luxurious hotel with 33 rooms and suites, a sumptuous spa and...

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The Fairmont Kea Lani, Hawaii

The Fairmont Kea Lani, Hawaii

Located on the pristine white sands of Wailea, The Fairmont Kea Lani, Maui is Hawaii's only luxury oceanfront resort featuring spacious suites and villas. This distinctive hotel encompasses 22-acres of tropical landscape on Maui's southern shores and...

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The Ritz-Carlton, Naples, Florida

The Ritz-Carlton, Naples, Florida

Delight in the best of Florida's Paradise Coast at The Ritz-Carlton, Naples. Enjoy dazzling views of the Gulf of Mexico, warm golden sunsets and three miles of pristine beach. As a guest at this Naples Beach hotel, you may choose from seven innovative...

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The Ritz-Carlton, Key Biscayne, Florida

The Ritz-Carlton, Key Biscayne, Florida

Bask on the calm golden sands of Key Biscayne, having crossed the picturesque causeway to an island destination seemingly a world away. The Ritz-Carlton, a luxurious Biscayne Bay hotel, awaits your arrival with the perfect blend of relaxation, culture and...

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W South Beach, Miami

W South Beach, Miami

You're invited past the invisible velvet ropes and into the melting pot of international taste makers that set the energetic pace of South Beach. W South Beach has got the inside scoop on what's happening in the most happening part of Miami. You might even...

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Viceroy Miami, Miami

Viceroy Miami, Miami

Viceroy Miami blends timeless East Asian accents, international service standards and Miami's own rich ambience to create an unparalleled resort destination in Brickell, Miami's Wall Street of the Americas. Created for discerning globetrotters, this luxury...

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The Setai, Miami

The Setai, Miami

The Setai is a place so calming and serene that it is sure to change guests forever, whether staying for a night or longer. Born out of a vision, The Setai reflects a passion to provide an experience that few can imagine. Starting with an intimate setting,...

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The Betsy – South Beach, Miami

The Betsy – South Beach, Miami

The Betsy - South Beach is Travel and Leisure's Top Rated Resort Hotel on Miami Beach in 2017, the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Conde Nast...

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The Arrabelle At Vail Square, Vail

The Arrabelle At Vail Square, Vail

Treat yourself to the ultimate luxury ski resort experience at The Arrabelle at Vail Square in Vail, Colorado just once and you’ll want to return again and again. Begin a stay at The Arabelle by taking in a day of world-class skiing on Vail Mountain...

read more
The Ritz-Carlton, Denver

The Ritz-Carlton, Denver

Surround yourself with majestic Rocky Mountain views and down-to-earth cosmopolitan delights at an unforgettable Denver hotel. The Ritz-Carlton, Denver brings luxury to a new altitude. Whether you need to spend the day close to Downtown Denver's Financial...

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The Ritz-Carlton, Bachelor Gulch

The Ritz-Carlton, Bachelor Gulch

Ski from village to village, enjoy a hike in the refreshing mountain air, or sit by the ever-popular fire pit at the Beaver Creek lodging and absorb the breathtaking landscape this luxurious Colorado resort. Nestled in an exclusive enclave on Beaver Creek...

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Viceroy Snowmass, Aspen

Viceroy Snowmass, Aspen

At Viceroy Snowmass luxury year-round resort, mountain adventure glows with modern spirit as Viceroy Hotels and Resorts offers its first resort at the base of one of the world's finest ski mountains. Only seven miles from downtown Aspen in the heart of...

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The St. Regis Aspen Resort, Aspen

The St. Regis Aspen Resort, Aspen

Ideally located at the base of the majestic Aspen Mountain and within steps to the heart of this historic town, The St. Regis Aspen resides at the foremost address. An unmatched setting for skiing, paragliding, shopping and the arts, guests may indulge in...

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The Little Nell

The Little Nell

The Little Nell is a Colorado mountain destination for all seasons. Located in Aspen, where the excitement of America's most famous mountain town is enjoyed for both summer and winter adventure vacations. The Little Nell is the only ski in/ski out hotel in...

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The Resort At Pelican Hill

The Resort At Pelican Hill

The Resort at Pelican Hill in Newport Coast® is an extraordinary destination located in Southern California with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, The Resort offers 204 Bungalow guest rooms and...

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Viceroy Santa Monica, Santa Monica

Viceroy Santa Monica, Santa Monica

Viceroy Santa Monica Hotel fuses classic sophistication and contemporary chic to create a thoroughly modern and uniquely luxurious Santa Monica, California boutique hotel. Whether for business or pleasure, experience exceptional seaside living, luxe...

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The St. Regis San Francisco, San Francisco

The St. Regis San Francisco, San Francisco

In a city of inimitable grace, style, and culture, this bespoke luxury hotel embodies a new chapter of extraordinary hospitality in the most distinctive of urban settings: the vibrant SOMA district, adjoining the San Francisco Museum of Modern Art. Fusing...

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Viceroy Palm Springs, Palm Springs

Viceroy Palm Springs, Palm Springs

Take refuge at Viceroy, Palm Springs' most distinctive boutique resort and spa in Southern California. Designed in a modern interpretation of the Hollywood Regency style, Viceroy Palm Springs Resort and Spa features luxury accommodations with private...

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The Peninsula Beverly Hills, Los Angeles

The Peninsula Beverly Hills, Los Angeles

Resembling a gracious private residence, The Peninsula Beverly Hills offers luxuriously appointed rooms, suites and private villas nestled amid lush gardens for the most discerning of travellers. Various dining venues offers sophistication to casual...

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The Beverly Hills Hotel & Bungalows, Los Angeles

The Beverly Hills Hotel & Bungalows, Los Angeles

The Beverly Hills Hotel is a luxury, five-star hotel, located on Sunset Boulevard in the centre of Beverly Hills and surrounded by 12 acres of lush, tropical gardens, exotic flowers and private walkways. Providing privacy and tranquility in a truly...

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The Canyon Suites At The Phoenician, Scottsdale

The Canyon Suites At The Phoenician, Scottsdale

Boasting incandescent views of the Sonoran desert, the exclusive Canyon Suites offers an incomparable, personalized experience. From sterling silver coffee and tea service to a private infinity pool to chauffeured resort transportation, Canyon Suites...

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The Phoenician, Scottsdale

The Phoenician, Scottsdale

Located on 250 breathtaking acres, The Phoenician is a desert oasis that will captivate your spirit of romance and adventure. Nestled in the dramatic Sonoran Desert, in the shadows of Camelback Mountain, The Phoenician is a magnificent luxury resort and...

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Sanctuary on Camelback Mountain Resort & Spa

Sanctuary on Camelback Mountain Resort & Spa

Sanctuary on Camelback Mountain is situated on 53 breathtaking acres of lush desert on the north slope of Camelback Mountain overlooking Paradise Valley. Every aspect of the luxury boutique resort and spa blends into the ageless mountain setting, yet...

read more
Shutters on the Beach

Shutters on the Beach

When you walk through the door, you feel at home. Low key, high style is what Shutters is all about. You are welcome, and they mean it. Whether you are enjoying your own Jacuzzi, watching a movie, or contemplating the sunset over the beach, you’ll find the...

read more
Solage Calistoga

Solage Calistoga

Come and explore legendary California wine country in a place where cosmopolitan luxuries take on a casual enlightened attitude. Solage Calistoga is all about a healthy balance. Rustic but refined. Gracious and green. Wellness paired with indulgence....

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Sonnenalp Resort of Vail

Sonnenalp Resort of Vail

Whether you’re planning your first visit to the Vail Valley or you’ve been part of our family of guests for years, I welcome you to the warmth and hospitality of the Sonnenalp Resort of Vail. Through four generations, the Sonnenalp has grown into a...

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Taj Boston

Taj Boston

Celebrate the classic style and history of Boston through the legendary hospitality of a Taj hotel. At Taj Boston, both business and leisure travellers from around the world enjoy the renowned service, cherished traditions and unparalleled standards of...

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Taj Campton Place

Taj Campton Place

Taj Campton Place, the quintessential landmark San Francisco boutique hotel on Union Square, is now a part of the legendary Taj family of hotels. Located along Stockton Street at the prestigious Union Square, Taj Campton Place is adjacent to the financial...

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Le Parker Meridien Palm Springs

Le Parker Meridien Palm Springs

Discover an imaginative desert destination, where timeless architecture and an inviting spa juxtapose with iconic palms and modern design. Located 10 minutes by car from charming downtown Palm Springs and 10 minutes from Palm Springs International Airport....

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Mandarin Oriental Las Vegas

Mandarin Oriental Las Vegas

The Mandarin Oriental, Las Vegas is a sophisticated sanctuary of modern elegance in the heart of the Las Vegas Strip. Ideally located at the entrance of CityCenter, an extraordinary urban resort destination, the 47-story, non-gaming hotel brings...

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Acqualina Resort and Spa

Acqualina Resort and Spa

The sophistication of a Mediterranean villa combined with the beautiful oceanfront location on Florida’s Riviera, makes Acqualina Resort & Spa on the Beach the perfect luxury escape. Located on 4.5 beachfront acres with 400 feet of Florida's stunning...

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Mandarin Oriental Miami

Mandarin Oriental Miami

A taste of Asian serenity in exhilarating Miami. Guests enjoy beautiful bay views, the pleasures of the private beach and the exotic, soothing spa. Mandarin Oriental, Miami is an excellent hotel for both your leisure and business needs, offering quiet...

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Amangani

Amangani

Amangani (peaceful home) clings to the crest of East Gros Ventre Butte, some 2,135m above sea level, and affords magnificent views of the Grand Tetons and Snake River Valley below. It was the first Aman resort in North America and evokes the atmosphere of...

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Mandarin Oriental New York

Mandarin Oriental New York

Gaze over Central Park and the Manhattan skyline from the most breathtaking luxury hotel in New York. This award-winning, 5 Star development high above Columbus Circle offers stunning views from every room. In the beating heart of the city, close to the...

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Amangiri

Amangiri

Amangiri (peaceful mountain) is located on 600 acres in Canyon Point, Southern Utah, close to the border with Arizona. The resort is tucked into a protected valley with sweeping views towards the Grand Staircase – Escalante National Monument. Built around...

read more
Mandarin Oriental San Francisco

Mandarin Oriental San Francisco

Towering above downtown guests have stupendous views of the city’s iconic sights, from the Golden Gate Bridge to San Francisco Bay. At street level, key business and leisure destinations are all nearby. Mandarin Oriental, San Francisco is a fine luxury...

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Auberge du Soleil

Auberge du Soleil

Three words describe the Auberge du Soleil philosophy: Pleasure is Healing. Here, life’s earthly pleasures are celebrated in the serenity of an intimate hillside setting that has captivated guests for 30 years. It was these breathtaking valley views that...

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Metropolitan by COMO, Miami Beach

Metropolitan by COMO, Miami Beach

Metropolitan by COMO, Miami Beach is a 74-room Miami hotel in the heart of the city's Historic District, overlooking America's most iconic beach. A new hotel poised to become an essential Miami Beach experience, Metropolitan Miami Beach delivers the...

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Auberge Residences at Element 52

Auberge Residences at Element 52

Auberge Residences at Element 52 are a unique collection of two to five bedroom luxury residences, ideal for couples or family getaways. Located in one of the most spectacular mountain destinations of Telluride, Colorado, the residences are nestled at the...

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Mountain Estates – Sanctuary on Camelback Mountain

Mountain Estates – Sanctuary on Camelback Mountain

Terraced high on Camelback Mountain, the seven luxury vacation homes offer the pinnacle of privacy for Sanctuary guests. Each unique in style, the mountainside homes are the ultimate retreat for family vacations, social gatherings, and corporate retreats...

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Belmond El Encanto

Belmond El Encanto

This iconic hotel has been meticulously restored to capture all the original romance and glamour that endeared it to both the Santa Barbara community and vacationers in search of seclusion and charm. Ninety-two California-style bungalows dot the lush,...

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San Ysidro Ranch

San Ysidro Ranch

Nestled in the Montecito foothills of Southern California's wine country, San Ysidro Ranch has provided a tranquil vacation destination for discriminating travellers for over a century. Guests are drawn to the Santa Barbara hideaway for its blend of...

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Boca Raton Resort & Club

Boca Raton Resort & Club

Situated on 356 acres in fabled South Florida, Boca Raton Resort & Club, a Waldorf Astoria Resort carefully combines a fresh look and modern amenities, while embracing the purpose and design of the original vision of renowned architect Addison Mizner....

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Calistoga Ranch

Calistoga Ranch

Naturally eloquent. Refreshingly timeless. Calistoga Ranch— a luxury napa resort nestled in a secluded Upper Napa Valley canyon on 157 lush, oak-lined acres is a rarefied luxury retreat where nature not only coexists with, but helps create, a completely...

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Enchantment Resort & Mii amo Spa

Enchantment Resort & Mii amo Spa

Set on 70 acres of panoramic natural terrain, Enchantment stands at the doorway of secluded Boynton Canyon...surrounded by red-rock formations known for inspiring the mind, body and spirit. Sip a prickly pear margarita while you enjoy breathtaking red-rock...

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SLS Hotel Beverly Hills

SLS Hotel Beverly Hills

Ideally situated at the crossroads of Beverly Hills and Los Angeles, the SLS Hotel is a landmark of sleek sophistication, just steps from The Beverly Center, the sparkling storefronts of Rodeo Drive, and favourite celebrity haunts. Revel in the palpable...

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Gansevoort Meatpacking NYC

Gansevoort Meatpacking NYC

Gansevoort Meatpacking NYC Hotel, with breathtaking 360 degree panoramic views of New York City and sunsets over the Hudson River, is a full service resort in Manhattan’s vibrant Meatpacking District. Gansevoort Meatpacking offers a chic retreat from the...

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Gansevoort Park Avenue NYC

Gansevoort Park Avenue NYC

New York City welcomes the second Gansevoort Hotel Group outpost after the original Gansevoort Meatpacking was credited as the catalyst for transforming the Meatpacking District from gritty to chic. The Gansevoort Park Avenue offers 249 luxury rooms and...

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Hotel Bel-Air

Hotel Bel-Air

Nestled on 12 acres in the Bel-Air Estates neighbourhood of Los Angeles, the iconic Hotel Bel-Air is one of the most beautiful, romantic and exclusive hotels in the world. Just opened after a two year transformation, this Spanish mission-stye urban oasis...

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Hotel Jerome

Hotel Jerome

The most recent addition to the Auberge Resort collection. The Hotel Jerome reflects the ultimate authentic Aspen experience, with rich history and quintessential mountain charm located in the heart of downtown Aspen. The Hotel Jerome has attracted guests...

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Hotel Zetter San Francisco

Hotel Zetter San Francisco

In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences,...

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OPENING HOURS
MON – FRI    9:00 AM – 5.30 PM 
SAT               10:00 AM – 1:00 PM 
SUN              CLOSED

CONTACTING SUBLIME HAS NEVER BEEN SO EASY.

TEL: 01753 653 646

5 + 12 =

Terms & Conditions

1. CONTRACT AND FINANCIAL PROTECTION

Your contract is with Sublime Travel Limited of 591 East Side Complex, Pinewood Studios, Iver, Bucks, SL0 0NH, referred to as “we” in this contract. Sublime Travel are holders of Civil Aviation Authority ATOL License No 9557, which will ensure that your money is refunded or you are repatriated in the unlikely event of our insolvency. A binding contract is only entered into when we issue a confirmation invoice after we have received your completed booking form and deposit. By signing the booking form and making a booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details on the confirmation invoice and inform us immediately of any errors.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

2. PAYMENT FOR YOUR HOLIDAY

A non-refundable deposit of £500 or 10% (whichever is greater) per person is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 10 weeks prior to departure. If the booking is made less than 10 weeks before departure, the full amount is due on booking. If the balance is not paid on time, we shall cancel your booking and retain your deposit. Final travel documents will usually be sent out approximately 2 weeks before departure. All money paid to a travel agent will be held by the agent on our behalf. Payment must be in the currency of the invoice and you are responsible for bank charges.

3. INFORMATION

Whilst we make every effort to ensure that the information on our website is as accurate as possible and is updated on a regular basis, we reserve the right to make changes to the website and any information it contains. You will be informed of any material changes before booking. 

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we will charge £50 per person administration fee, plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 10 weeks prior to departure as a cancellation and apply the cancellation charges set out below. If you are prevented from taking your holiday for reasons beyond your control, you may transfer your booking to a person acceptable to us and who fulfils any conditions that may apply to the holiday. Any replacement accepted by us will be bound by this contract and will be jointly and severally responsible with you for payment. We reserve the right to charge an administration fee of £50 per person for such a transfer; in addition, airlines may also impose a re-booking fee.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to departure

 

Cancellation charge* 

Up to 70 days

 

forfeit deposit

69 – 43 days

 

20%

42 – 22 days

 

40%

21 – 11 days

 

50%

10 – 4 days

 

75%

3 or less

 

100%

 

 

*Cancellation charge as percentage of total holiday price when cancellation notice received

**In the event that an airline or hotels cancellation policy is greater than ours, extra charges will be incurred

If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services as described in Clause 3 and we reserve the right to make those changes. In exceptional circumstances we may have to modify your holiday after booking.  If the change is minor, we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure or low bookings as defined below.

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 0

 

£70

 

(B) CHANGES DURING THE HOLIDAY

If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard, together with a price refund if appropriate, or will give you a full and prompt refund. In addition we offer compensation on the following scale:

Days before departure

 

Compensation per person

43

 

Nil

42 – 29

 

£40

28 – 15

 

£50

14 – 7

 

£70

6 – 0

 

£150

(D) FORCE MAJEURE

Compensation or refunds will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, closure of airports, changes of schedules or operational decisions of transport providers.

(E) LOW BOOKINGS

Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers to enable the holiday or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive a full refund (except insurance premiums). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

7. OUR RESPONSIBILITY TO YOU

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint.

(b) If you suffer death or personal injury as a result of any part of your holiday contract, we will (subject to (c) below) accept responsibility and will pay compensation. We incorporate into this contract and claim to the benefit of any limitation of liability provided for in any international treaty or convention which governs any part of your holiday arrangements, including but not limited to, air, sea, and rail travel and hotel accommodation.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. YOUR RESPONSIBILITY TO US

(a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. It is unreasonable to take no action whilst on holiday and then write a letter of complaint on return. Any unresolved complaints must be notified to us in writing within 30 days of your return.

(b) It is your responsibility to ensure that all necessary passport, visa, vaccination and other health documents are in order.  We will provide you with a list of relevant requirements.

(c) It is your responsibility to arrange suitable personal travel insurance cover. We will provide you with details of a suitable policy.  If you decide not to take this, you must provide us with details of your own cover before departure. We reserve the right not to issue travel documents in the absence of this information.

9. SPECIAL REQUESTS

Whilst we will endeavor to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

10. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

11. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

©Sublime Travel Ltd
All rights reserved.

 

Passport & Visas

For passport and visa information please visit:
www.direct.gov.uk/passports and www.gov.uk/fco

Travel Advice

The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers make informed decisions about travelling abroad.
For further information please visit www.gov.uk/fco.

Health Advice

For information on vaccinations please visit www.gov.uk/fcowww.nathnac.org, or seek advice from your General Practitioner or a specialist vaccination clinic.

Travel Insurance

We believe that it is essential to take out comprehensive travel insurance for your holiday and ask that you provide us with the details of your insurer, the policy number and the emergency contact details in order that we may assist you should you need it. Please check your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate and suitable for your particular needs.
Please speak to your travel agent or take advice from your preferred insurer.

Private Chauffeurs

If you would like to organise a private chauffeur please call us on 01753 653646

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